Box Office Attendant | Part-Time | Cross Insurance Arena

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

As a member of the Box Office Attendant Team, you will play an essential role in creating a positive and memorable experience for our guests while providing exceptional customer service. In this role, you will assist guests with ticket sales, transactions, event information, and general inquiries for all ticketed events at Cross Insurance Arena. Responsibilities include processing ticket orders accurately, assisting with customer questions and concerns, and maintaining a friendly and welcoming environment in a fast-paced setting. The ideal candidate is dependable, detail-oriented, personable, and enjoys working with the public and being part of the excitement of live events, with the ability to work a flexible schedule based on event needs, including nights, weekends, and holidays as needed.

This role pays an hourly rate of $18.00 - $22.00.

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 31, 2026.

About the Venue

The Cross Insurance Arena is a 6,200-seat multi-purpose arena in the heart of Portland, Maine. Home to the Maine Mariners of the ECHL, Cross Insurance Arena hosts a diverse lineup of concerts, sporting events, family entertainment, and community programs throughout the year. 

Responsibilities

• Operates Ticketmaster to process ticket sales for all events ticketed through the arena.
• Provides accurate information regarding ticket prices, event dates and times, parking, and directions to the arena and arena offices.
• Collects and accurately records customer information for advance ticket sales.
• Facilitate the night of the Will Call show.
• Maintains clean, organized, and fully stocked workstations, including necessary supplies, flyers, and informational materials.
• Assists patrons with special requests, concerns, and ticketing issues, providing appropriate resolutions or directing them to the appropriate resource.
• Answers incoming telephone calls and provides courteous and accurate assistance to patrons.
• Provides information regarding ADA accommodations and accessibility services both in person and over the telephone.
• Performs general office and administrative duties as assigned.
• Reconciles individual ticket sales and ensures accurate handling and accounting of ticket revenue.
• Performs other duties and responsibilities as assigned.

Qualifications

• High School Diploma or GED.
• Previous ticketing, point of sale, or customer service experience is preferred.
• Demonstrated proficiency with web-based customer service, including the ability to navigate multiple screens, menus, and drop-down selections quickly and accurately using a computer mouse.
• Experience with events in an arena or concert setting of a similar size (6,200 seats) is highly desirable.
• Previous experience using Ticketmaster Host and TM1 ticketing systems is preferred.
• Ability to work well both within a team environment and independently with good decision-making capability.
• Must be customer-service oriented, have a fan-friendly attitude, and have a professional demeanor at all times.
• Strong communication skills.
• Extremely organized and detail-oriented, resourceful, quick learner, and able to handle multiple projects simultaneously.
• A high degree of personal integrity.
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.