Boutique Manager - Queen Victoria Building, Sydney

• Leadership: Demonstrate strong leadership by setting a positive example, driving motivation, and nurturing the potential of your team
  

• Business Management: Manage all functions of the boutique effectively, including but not limited to: operations, compliance, reporting and training
  

• Deliver a Luxurious Client Experience: Provide world-class, personalised service and support the team in building long-term client relationships by leveraging available tools
  

• Drive Sales & Exceed Targets: Lead from the front to drive sales, exceed targets and KPIs, whilst supporting your team in achieving theirs 
  

• Cultivate Lasting Client Relationships: Lead from the front by building and nurturing a loyal client base and coaching your team 
  

• Uphold Brand Excellence: Personally represent the brand with sophistication and professionalism, whilst coaching your team to do the same
  

• In-Store Experience: Responsible for boutique presentation and ensuring excellent standards are upheld through visual merchandising, standards and the client in-store journey
  

Requirements

• Leadership Experience: 5+ years of retail management experience leading a team of 5+, with a proven track record of success in a store management role, ideally in jewellery.
  

• Business Acumen: Strong business acumen, analytical skills, and a strategic mindset.
  

• Sales Driven: Proven ability to drive sales and exceed targets in a luxury jewellery environment, with a deep understanding of client needs, and a passion for delivering exceptional service.
  

• Client-Centric Approach: Exceptional interpersonal skills, with a commitment to creating memorable, personalised experiences for clients.
  

• Presentation and Professionalism: Impeccable grooming and presentation to uphold the brand’s luxury standards.
  

• Languages: Fluent in English (written and spoken)
  

• Availability: Flexible to work retail hours, including weekends and public holidays.
  

• Cultural Fit: Motivated by building highly effective teams and passionate about fine jewellery