Position Summary
The Host/Hostess is responsible for creating a positive first impression by welcoming guests into the restaurant, managing reservations and waitlists, seating guests, and providing menus. This role sets the tone for a great dining experience.
Key Responsibilities
- Greet guests warmly and professionally as they arrive.
- Manage reservations and seating arrangements to ensure efficient service flow.
- Escort guests to their tables and provide menus.
- Maintain a clean and organized front-of-house area, including the host stand and entrance.
- Monitor dining room flow and coordinate with servers to ensure balanced seating.
- Answer the phone and assist with inquiries, takeout orders, and reservations.
- Assist with guest needs and address any concerns promptly and courteously.
- Thank guests as they leave and invite them to return.
- Other duties as assigned.
- Previous customer service or hospitality experience preferred.
- Excellent communication and interpersonal skills.
- Ability to remain calm and composed under pressure.
- Excellent communication and interpersonal skills.
- Friendly, courteous, and professional demeanor.
- Flexibility to work evenings and weekends as needed.
Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.