Billing Specialist

Job Title: Billing Specialist

Department: Billing
Reports To: Member Services Director
Location: Greenwood, MS

Position Summary

The Billing Specialist is responsible for the accurate and timely administration of member billing, payment processing, accounts receivable reconciliation, reporting, and customer account support functions. This position works closely with district offices to ensure efficient billing operations, payment collection, delinquency management, and member account maintenance. The Billing Specialist serves as a key point of contact for member billing inquiries while maintaining accurate records and supporting cooperative accounting processes.

Essential Duties and Responsibilities

Billing and Payment Processing

• Coordinate and process member billing schedules and billing cycles in conjunction with district offices.
• Perform daily bill processing and ensure the accurate generation and distribution of member invoices.
• Process payments received through mail and other approved payment channels.
• Investigate and process returned e-check transactions and related account adjustments.
• Maintain daily accounts receivable balancing and reconciliation activities.
• Balance system totals and reconcile payment receipts and billing records.

Customer Service and Account Support

• Provide outstanding member support regarding billing transactions, payment research, account inquiries, and statement or invoice requests.
• Assist members with online payment portal navigation and troubleshooting.
• Respond to general billing questions and concerns in a professional and timely manner.
• Research and resolve member account discrepancies and billing issues.

Reporting and Account Maintenance

• Create, distribute, and maintain delinquency and cutoff reports for district office review on a weekly or semiweekly basis.
• Prepare monthly inactive membership and deposit reports and update system records based on district office review and disposition of funds.
• Process balance transfers from inactive accounts to active memberships when applicable.
• Maintain quality assurance review of mailing lists used for annual meetings and capital credit check distributions.
• Record monthly High Five billing activity and postage machine balances.

Cooperative and Accounting Support

• Assist with year-end system processing and capital credit allocation activities.
• Support annual rate assignment and margin allocation procedures associated with capital credits.
• Maintain filing systems and records in accordance with cooperative policies.
• Operate billing, mailing, printing, and other office equipment necessary to accomplish assigned duties.
• Assist with special projects and other accounting department duties as assigned.

Qualifications

Education

• High school diploma or GED required.
• Additional vocational, technical, or accounting-related training preferred.
• Relevant experience may be substituted for formal education requirements.

Experience

• Minimum of three (3) years of office experience is preferred.
• Experience with billing systems, payment processing, accounts receivable, data entry, and customer service preferred.
• Experience utilizing computer systems, accounting software, and office equipment required.

Knowledge, Skills, and Abilities

• Strong understanding of billing procedures, payment processing, and accounts receivable functions.
• Excellent customer service and communication skills.
• Ability to accurately process high volumes of data with strong attention to detail.
• Proficiency with Microsoft Office applications and computerized billing systems.
• Strong organizational and time-management skills.
• Ability to maintain confidentiality and handle sensitive financial information.
• Ability to perform repetitive data entry and transaction processing with a high degree of accuracy.

Work Environment

• Work is primarily performed in an office environment within the cooperative's headquarters or accounting department.
• Position involves extended periods of sitting, frequent use of computers, and operation of office equipment.
• Occasional movement is required to load forms, paper, and supplies into printers, mailing, and billing equipment.
• Standard 40-hour work week with overtime as necessary to meet operational requirements.

About the Cooperative

Delta Electric Power Association is a member-owned electric cooperative committed to providing safe, reliable, and affordable electric service to the communities we serve. Delta EPA is also the sole owner of the subsidiary Delta Fiber LLC, providing Fiber Internet to the members of Delta EPA and other customers. We prioritize innovation, efficiency, and exceptional member service. Delta EPA provides competitive salary, Health, dental, and vision insurance, Retirement plans (e.g., pension and 401(k)), Paid time off and holidays, Professional development opportunities, and other benefits.

This description is not all-inclusive and the Association reserves the right to revise the job functions as directed by the General Manager.  This description does not constitute a written or implied contract of employment.