Bilingual Customer Service Agent

rebtel· Customer Service
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📍 Colombia

About this role

Chapinero, Bogotá | On-site

At MAJORITY, we are looking for Bilingual Customer Service Agents to join our growing team in Bogotá.

You will be responsible for delivering an excellent customer experience across our support channels, solving customer needs efficiently, and identifying opportunities to offer additional products or services that bring value to our customers.

We are looking for people who are customer-focused, proactive, commercially minded, and comfortable working in a fast-paced environment.

What you'll do

  • Support customers across phone, chat, and digital channels in both Spanish and English.

  • Resolve questions, requests, and issues with empathy, accuracy, and ownership.

  • Identify customer needs and recommend relevant products or services through cross-selling and upselling.

  • Meet performance goals related to customer satisfaction, quality, productivity, and commercial results.

  • Stay up to date on our products, processes, and tools to provide clear and reliable support.

What we're looking for

  • Fluent Spanish and English with strong written and verbal communication skills.

  • Previous experience in Customer Service, Customer Support, Sales, or Contact Center environments.

  • Experience with sales, cross-selling, or upselling is highly valued.

  • Strong customer orientation, communication skills, and ability to understand customer needs.

  • Proactive, reliable, and comfortable taking ownership of customer cases.

  • Full availability to work rotating shifts, including weekends.

  • Availability to work on-site in our Chapinero office in Bogotá.

What we offer

  • COP 2,800,000 monthly salary

  • Indefinite-term contract

  • Health, dental, and life insurance

  • On-site role in Chapinero, Bogotá

  • Growth opportunities in an international company

At MAJORITY, we are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity. We are building financial services for migrants, by migrants, and we are looking for people who want to help us create meaningful experiences for our customers.

Frequently Asked Questions

Is the salary disclosed for the Bilingual Customer Service Agent position at rebtel?
The salary for this Bilingual Customer Service Agent role at rebtel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Bilingual Customer Service Agent position at rebtel located?
This Bilingual Customer Service Agent role at rebtel is based in Colombia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Bilingual Customer Service Agent at rebtel belong to?
This Bilingual Customer Service Agent position is part of the Customer Service department at rebtel. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Bilingual Customer Service Agent position at rebtel?
Click the "Apply Now" button on this page. You will be redirected to rebtel's official application portal hosted on greenhouse where you can submit your application directly.
When was the Bilingual Customer Service Agent job at rebtel posted?
This Bilingual Customer Service Agent position at rebtel was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Bilingual Customer Service Agent
rebtel
Apply for this role ↗

You'll be redirected to rebtel's official application page on Greenhouse.