Banquet Server | Part-Time | Jungle Island

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Banquet Server is responsible for providing exceptional food and beverage service during meetings, conferences, banquets, weddings, concerts, retail concessions, and special events. This position assists with event setup, service execution, and breakdown while delivering professional, courteous, and attentive service to guests. Banquet Servers work as part of a team to ensure every event is executed efficiently and according to the Banquet Event Order (BEO) and company service standards. 

This role will pay an hourly rate of $23.00.

Benefits for part-time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until December 31, 2026.

About the Venue

Jungle Island, Miami’s premier entertainment destination, combines the beauty of Miami’s tropical landscape with a jungle full of extraordinary animals from around the globe. Building upon its rich 80-year history, today’s Jungle Island is a contemporary theme park, featuring numerous types of wildlife such as lemurs, wallabies, capybaras, and much more!

Jungle Island lives up to its name with unusual flora, from the extraordinary African sausage tree to a collection of rare cycads. Visitors to Jungle Island can stroll along the 1.35 miles of winding, covered trails while enjoying the many special exhibits, attractions, and tours that are available. As Miami’s brightest and most unique destination, Jungle Island continues to delight the thousands of people who visit Miami each year.

Responsibilities

• Set up banquet rooms and event spaces according to Banquet Event Orders (BEOs), including tables, chairs, linens, disposable or china, glassware, flatware, and décor.
• Provide professional food and beverage service for plated meals, buffets, receptions, coffee breaks, and beverage stations.
• Serve food and beverages using established service standards and proper serving techniques.
• Maintain knowledge of menu items, ingredients, and beverage offerings to answer guest questions.
• Monitor guest needs throughout events and respond promptly to requests.
• Clear tables, refresh beverages, and maintain a clean and organized event space during service.
• Assist with buffet setup, replenishment, and breakdown.
• Support banquet bartenders and beverage stations as needed.
• Cashier for retail concessions by entering the orders and completing the transaction while delivering excellent customer service.
• Operate POS systems when required.
• Follow all food safety, sanitation, alcohol service, and workplace safety standards.
• Assist with loading, unloading, transporting, and storing banquet equipment and supplies.
• Participate in opening, closing, event setup, and post-event breakdown.
• Maintain cleanliness of banquet rooms, concession stands, service stations, storage areas, and back-of-house workspaces.
• Work collaboratively with banquet supervisors/leads, culinary staff, stewards, and other team members to ensure successful event execution.
• Provide exceptional guest service while maintaining a professional appearance and demeanor.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED preferred.
• Previous banquet, restaurant, catering, hotel, or hospitality experience preferred but not required.
• Strong customer service and communication skills.
• Ability to communicate with employees, co-workers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to follow directions and maintain attention to detail.
• Flexible schedule with availability to work evenings, weekends, holidays, and special events.
• Food handler's certification is required, or the ability to obtain it within the required timeframe.
• Alcohol service certification required for serving alcoholic beverages.
• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull heavy objects.
• Frequent bending, reaching, stooping, kneeling, and repetitive hand movements.
• Ability to carry trays, move banquet equipment, and perform physical event setup and breakdown.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.