Banquet Server | Part-Time | Alerus Center

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

A Banquet Server plays a critical role in delivering exceptional guest experiences by providing professional and efficient food and beverage service during events. Their primary function is to ensure that all guests feel welcomed and attended to, following event specifications and service standards. From the setup of banquet spaces to the seamless execution of meal service, they maintain an acute focus on detail and hospitality. Banquet Servers work collaboratively with kitchen and event staff to ensure the timely delivery of courses, adapt to guest needs in real time, and uphold the ambiance and quality of the event.

Beyond serving, Banqeut Servers contributes to the overall success of events by maintaining cleanliness and organization throughout the service. They are responsible for resetting spaces for subsequent events and ensuring that all equipment is cleaned and stored appropriately. Whether it's a formal gala, corporate event, or wedding reception. Banquet Servers are integral in creating a positive impression of the venue and event host, embodying professionalism, efficiency, and a guest-focused attitude. 

This role pays an hourly rate of $13.00 and is tip eligible.

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 31, 2026.

About the Venue

Alerus Center is the region’s largest convention and meeting facility. This seamless complex offers a diverse arena space that can be used for indoor football, trade shows, concerts, and more, as well as a full conference center that can host conventions, meetings, weddings, banquets, and more. Alerus Center is Grand Forks’ premier entertainment and convention facility. Alerus Center is an exciting place for residents and visitors to enjoy a variety of entertainment activities and a superior convention facility that generates sales tax dollars for the community.

Responsibilities

• Reads and understands banquet event orders. 
• Provides fine-dining-level food and beverage service to guests for all events, consistent with standards of service.
• Initiates and maintains friendly and professional contact with guests, ensuring that all needs are anticipated and met.
• Setup and maintain both food and beverage stations in various locations throughout the building consistent with standards of service.
• Maintain an inventory for both food and beverage stations. 
• Maintain all event areas and front-of-house staging areas in a tidy and organized manner.
• Participate in both the setup and cleanup of food and beverage service items. 
• Works independently during slower times.
• Perform safe work by helping to create a safe and clean work environment. 
• Has a high level of social contact and deals often with patrons. 
• Ensures that work is accurate and complete. 
• Maintains a customer-focused, positive, and professional attitude. 

Qualifications

• High school diploma or equivalent GED strongly preferred. Equivalent experience may be substituted. 
• 6 months to 1 year of work experience in events, banquets, or restaurants preferred. 
• Must be able to lift, push, pull, or carry heavy objects often. Ability to carry at least 8 entrees per tray.
• Ability to work a flexible schedule, including nights, weekends, and select holidays. 
• Strong communication skills. 
• Knowledge of basic arithmetic (addition, subtraction, multiplication, and division). 
• Must be punctual with consistent attendance. 
• Must be able to stand for extended periods of time. 
• Ability to bend, stretch, twist, or reach out with the body, arms, and/or legs.
• Must be able to respond to simple complaints or inquiries from customers.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.