Banquet Captain | Part-Time | Fort Smith Convention Center

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Banquet Captain coordinates and oversees entire banquet/concessions functions to ensure proper execution and ensure guest satisfaction.

This role will pay an hourly rate of $16.00 - $17.50 and is tip eligible.

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 31, 2026.

About the Venue

OVG has an excellent and immediate opening at the Fort Smith Convention Center in Ft. Smith, AR. The Fort Smith Convention Center offers 116,800 square feet of usable, infinitely flexible event space, including 40,000 sq. ft. Exhibit Hall has 8 meeting rooms and over 3,000 sq. ft. of pre-function space. The Convention Center also boasts a 1,331-seat state-of-the-art Performing Arts Center just steps from historic downtown Fort Smith, Arkansas.

Responsibilities

• Leads the banquet team to deliver catering/concession needs for FSCC guests at a high level of service.
• Reviews assigned banquet staff functions and banquet menus prior to the scheduled event.
• Conducts pre-banquet meetings with staff to ensure appearance and hygiene standards are being met, assign stations and partners, and review banquet event orders.
• Communicates with the Catering Manager/Executive Chef/Food & Beverage Director/Event Manager to ensure that all details have been planned for and met. Ensures that changes and further instructions are made in a timely manner.
• Develops banquet staff through leadership and hands-on direction
• Ensures that appropriate quantities of china, glassware, silverware, linens, and other items are available for upcoming events. Secure requisitions for those items not available in inventory.
• Checks room setup prior to the event and meets with the Executive Chef to confirm quantities of food items and timing of food leaving the kitchen.
• Ensures proper handling of all equipment (i.e., china, glassware, silverware, linen, and props) and their proper storage after use.
• Conducts random audits during functions to evaluate food and service. Ensures that food is served at the appropriate temperature, food is placed properly on the table, and sufficient food is available.
• Regularly reviews the banquet schedule for changes, the calendar of events, and special events.
• Troubleshoots FOH banquet challenges.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Qualifications

• High school diploma or general education degree (GED).
• 1-2 years' of related experience and/or training; or equivalent combination of education and experience.
• Must meet state age requirements for handling alcoholic beverages.
• Must have experience managing staff at large-scale banquets of 500+ guests.
• Must be available to work nights, weekends, and holidays as required by the FSCC event schedule.
• Food Safety and Alcohol Awareness Training and certification are required.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.