موظف صيانة
Bank of Jordan
Banking Application Support Manager
Bank of Jordan· IT Management
About this role
We are seeking an Applications Support Manager to lead the support and operations of core banking and enterprise applications. The role ensures high system availability, efficient incident resolution, and seamless coordination across business, development teams, and external vendors in a regulated banking environment.
Key Responsibilities:
- Lead and manage the applications support team, ensuring adherence to SLAs, KPIs, and regulatory requirements.
- Oversee application deployment, configuration, and release management across environments.
- Provide and supervise L2 support, ensuring timely troubleshooting, root cause analysis, and escalation when needed.
- Manage batch processing and ensure successful execution of end-of-day (EOD) and critical banking cycles.
- Oversee containerized environments (e.g., Docker/Kubernetes), ensuring stability, scalability, and performance.
- Act as the main point of contact for business stakeholders on incidents, service requests, and system issues.
- Coordinate with in-house development teams and vendors for issue resolution, enhancements, and releases.
- Drive incident, problem, and change management aligned with ITIL practices.
- Ensure proper documentation, monitoring, and continuous improvement of support processes.
- Bachelor’s degree in Computer Science, IT, or related field.
- 10+ years of experience in application support, with proven team leadership experience.
- Strong background in banking systems (e.g., core banking, payments, digital channels).
- Hands-on experience in:
- Application deployment and environment management
- L2/L3 support operations
- Batch/job scheduling systems
- Container platforms (Docker, Kubernetes)
- Experience working within regulated environments with high availability requirements.
Frequently Asked Questions
Is the salary disclosed for the Banking Application Support Manager position at Bank of Jordan?
The salary for this Banking Application Support Manager role at Bank of Jordan is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Banking Application Support Manager position at Bank of Jordan located?
This Banking Application Support Manager role at Bank of Jordan is based in Amman, Amman Governorate, Jordan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Banking Application Support Manager at Bank of Jordan belong to?
This Banking Application Support Manager position is part of the IT Management department at Bank of Jordan. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Banking Application Support Manager position at Bank of Jordan?
Click the "Apply Now" button on this page. You will be redirected to Bank of Jordan's official application portal hosted on workable where you can submit your application directly.
When was the Banking Application Support Manager job at Bank of Jordan posted?
This Banking Application Support Manager position at Bank of Jordan was posted on Jul 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Banking Application Support Manager
Bank of Jordan
You'll be redirected to Bank of Jordan's official application page on workable.