AVP/VP, Asset Transfer Specialist (Wealth Management Ops), CBWMO, Group COO

Job Purpose:

Primarily responsible in managing the end-to-end execution of asset transfers for wealth clients. Supports initiatives and projects of the unit. The role combines operational oversight, client-centric service delivery and risk management

Key Accountabilities/ Responsibilities:

• End to End Asset Transfer Management in ensuring customer transfer request are    processed accurately and timely within agreed SLA

• Provide seamless support to internal and external stakeholders on transfer feasibility, timelines, documentation requirements and timely support to meet the project deliverables

• Risk, Compliance and controls in ensuring strict adherence to the Bank’s operating guidelines and regulatory/market requirements. Maintain robust controls to mitigate operational and reputational risks

• Investigate and resolve exceptions, failed trades and reconciliation breaks promptly

• Process Improvement and Change Management – drive continuous improvement in turnaround times and error reduction

• Process different types of transfer covering equities, fixed income, funds and digital assets

• Liaise with different parties such as CDP, front office and external third parties for security transfer

• Liaise with front office and custodian to ensure smooth settlement transfer

• Ensure all cash and securities breaks are promptly investigated and follow up

• Ensure all transfers instructions are processed in accordance the Bank’s operating guidelines and compliance to market requirements

• Handle security transfers queries from FO and other stakeholders

• Monitor daily workflows to ensure adherence to service level and turnaround times

• Assist in and lead ad-hoc projects on behalf of team. Work with project stakeholders in ensuring timely implementation

• Identify process improvement opportunities and support transformation initiatives

• Support team manager in resource planning and workload management

Requirements:

• Diploma/Degree holder with minimum 5 years’ relevant working experience in Asset transfer , preferably in a private banking setup

• Excellent stakeholder management and communication skills

• Strong client-centric mindset with attention to details and with a strong control mindset

• Strong communicator and collaborate effectively with stakeholders

• Strong analytical and problem-solving skill

• Manage multiple priorities and work under pressure to meet tight deadlines and managing volume surge

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