Associate Specialist, Talent Solution Delivery, Enterprise

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Region: NAM

LOB: MSP

Type: New req

Role: MSP Admin

This is for the Lonza client, and NAM region. The MSP Admin role is required to support the end-to-end MSP process and ensure smooth delivery of the contingent workforce program, working closely with the PMO team and acting as a liaison between hiring managers, suppliers, and internal stakeholders. The role involves supporting headcount management and all backend operational activity while maintaining accurate VMS data while ensuring compliance with program SLAs and KPIs. The role ensures smooth execution of pre-boarding and post-onboarding activities while maintaining data accuracy, compliance, and timely processing across the worker lifecycle.

Key Responsibilities:

• Manage headcount tracking, compliance, reporting and stakeholder support.
• Support work order creation, onboarding documentation, and background check coordination
• Handle end-to-end worker lifecycle activities such as onboarding, contract extensions, manager changes, cost center updates, and offboarding
• Manage timesheet submissions, expense approvals, and invoice validations within the VMS
• Ensure accuracy and completeness of VMS data, maintaining proper documentation and compliance records
• Coordinate with suppliers to ensure timely submissions, documentation, and timecard entries
• Perform mailbox management and respond to queries from vendors and internal stakeholders
• Generate and maintain operational reports , including preparing headcount. cost and tenure reports validating data accuracy across systems
• Acting as the point the contact by hiring manager, HR and finance to resolve queries related to headcount data and system records.

Work Experience:

• 2-3 years of experience in MSP operations.
• Strong MSP OPS  experience including headcount management, onboarding and offboarding, extensions, cost center and location etc. and understanding of VMS in detail.
• Excellent stakeholder management skills.
• Ability to handle multiple clients.

Knowledge, Skills, and Abilities

• Experience working with Vendor Management Systems (VMS) - VNDLY
• Strong proficiency in Google Suite, especially advanced Excel skills (data tracking, reporting, and analysis)
• Good understanding of contingent workforce processes and lifecycle management
• Strong attention to detail with a focus on data accuracy and compliance
• Excellent organizational and time management skills
• Strong communication and coordination skills with vendors and internal stakeholders
• Ability to manage multiple tasks in a fast-paced environment
• Ability to work independently while adhering to program guidelines

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.