Associate/Snr Associate, Specialist, Digital Transformation, Global Financial Markets (GFM)

Responsibilities

• Support delivery of the GFM operational resilience and reliability roadmap through structured analysis, documentation, and execution support.
• Assist in front-to-back process standardization and operational improvement initiatives to strengthen controls and reduce manual risk.
• Support development and maintenance of process, architecture, and control artefacts in line with COO and operational risk standards.
• Work closely with Operations, Technology, and Business teams to support implementation of target operating models and remediation actions.
• Conduct process mapping, fact-finding, and analysis to identify control gaps, inefficiencies, and operational vulnerabilities.
• Prepare and maintain documentation including process flows, risk and control assessments, and issue remediation tracking.
• Support coordination and communication across stakeholders on operational issues, risks, dependencies, and delivery progress.
• Perform data collection and analysis to support operational performance, incident trends, and continuous improvement initiatives.
• Execute testing, validation, and assurance activities to confirm adherence to defined processes, standards, and control frameworks.

Requirements

• 4–6 years of experience in operations, operational risk, business analysis, or process improvement roles within banking or financial services.
• Foundational understanding of Global Financial Markets operations, workflows, and systems.
• Demonstrated experience leveraging Generative AI, including LLMs and agent‑based solutions, to improve business processes, operational efficiency, or decision‑making in an enterprise or regulated environment.
• Experience documenting operational processes, controls, and requirements.
• Exposure to control remediation, audit responses, or operational transformation initiatives.
• Strong analytical skills with attention to detail and ability to structure operational information.
• Effective communication skills and ability to work across Operations, Technology, and Business teams.
• Ability to manage multiple execution-focused tasks in a dynamic environment.
• Bachelor’s degree in Business, Finance, Technology, Engineering, or related discipline.

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