Associate, Business Development

G'day! We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we’ve got your back.  Why is ServiceRocket the place for you 🧡 - A 20+ year tech services expert of many solutions and partnerships with industry giants. - Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor. - Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.  - We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award. Visit our website to learn more and become a part of our Rocketeer Nation. We are looking for a highly motivated and energetic Business Development Representative to join us as a key member of our Sales team. You will be an essential part of the business model focused on supporting our Account Executives, prospecting for new customers, and nurturing current customers.   What you’ll be doing 💪   - Proactively identify and qualify prospective customers leveraging business directories, industry events, and community engagement. Collaborate with cross-functional teams, including Sales and Marketing teams, to deliver exceptional customer experiences - Educate customers on the value proposition and benefits of our solutions - Collaborate closely with our marketing team to develop and execute effective strategies to promote our services and product offerings - Participate in customer calls to understand needs and build relationships - Develop and execute targeted sales strategies in partnership with Account Executives to increase funnel conversion rates and generate high-quality leads - Drive sales growth and account management within assigned territory - Act as a subject-matter expert on all things ServiceRocket–products and services - Reporting on activity through company-required platforms. At times, present updates to the Leadership team and company   What you’ll bring to the table 🧑‍💻   - Typically requires a minimum of 1-2 years of customer facing experience, specifically in sales support or sales operations - Bachelor’s degree or equivalent experience; fresh graduates are encouraged to apply. - Proven track record of delivering exceptional customer experiences - Excellent written and verbal communication skills, including strong presentation abilities - Strong multi-tasking and organizational abilities with meticulous attention to detail - Ability to thrive in a fast-paced, global environment, collaborating effectively across cultures and time zones; able to leverage synchronous and asynchronous communication tools to ensure seamless connectivity to the global team - Quick learner with a strong sense of ownership and resilience - Self-motivated, results-oriented, and committed to exceeding expectations