Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations
dbs· DBS Bank India Limited
About this role
Business Function
Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.
Responsibilities
- Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat
- Assist clients with a wide range of banking inquiries and transactions, ensuring prompt and accurate resolution
- Proactively identify and address client needs, offering appropriate solutions and products
- Maintain accurate and detailed records of client interactions and transactions
- Collaborate with cross-functional teams to enhance the overall customer experience
- Continuously develop product knowledge and stay updated on industry trends and regulations
- Adhere to all relevant policies, procedures, and compliance requirements
Requirements
- Minimum 1-2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry
- Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds
- Excellent problem-solving and decision-making abilities, with a focus on providing tailored solutions
- Proficient in using various software applications and digital tools to support client interactions
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Commitment to delivering exceptional customer service and a passion for the banking industry
Location:
Chennai-DBILJob:
Customer ServiceSchedule:
RegularEmployee Status:
Full timeFrequently Asked Questions
Is the salary disclosed for the Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations position at dbs?
The salary for this Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations role at dbs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations position at dbs located?
This Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations role at dbs is based in Chennai-DBIL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations role at dbs full-time or part-time?
This is listed as a Full time position. It is posted as a Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations role in the DBS Bank India Limited department at dbs.
Which team or department does the Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations at dbs belong to?
This Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations position is part of the DBS Bank India Limited department at dbs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations position at dbs?
Click the "Apply Now" button on this page. You will be redirected to dbs's official application portal hosted on workday where you can submit your application directly.
When was the Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations job at dbs posted?
This Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations position at dbs was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations
dbs
You'll be redirected to dbs's official application page on Workday.