Team Leader - UK Financial Customer Service (Centris, QC)
Tasq Staffing Solutions, Inc.
Assistant Manager - Workforce Management (Cebu) | Onsite
Tasq Staffing Solutions, Inc.· Philippines - Corporate
About this role
Work Setup: Onsite (Cebu)
Function: Work Force Management (WFM)
Required Educational Attainment:
- Finished at least 2 years in college without any back subjects
Required Experience:
- Minimum 2 years of BPO Team Lead or Assistant Manager experience under the Workforce Management function.
Responsibilities:
- Develops, updates, and optimizes the Capacity Plan to effectively meet staffing, seating, and logistical needs while balancing cost-efficiency and performance excellence.
- Creates and reviews schedules meticulously to align with business objectives, driving exceptional customer service experiences.
- Leads and mentors a motivated and autonomous team of WFMs, ensuring all service level agreements (SLAs) are consistently achieved across accounts.
- Enhances client satisfaction by proactively managing service levels, providing expert staffing, scheduling, and real-time adherence solutions.
- Safeguards the organization’s assets by rigorously adhering to the Quality Information Security Management System principles.
- Acts as the primary point of contact for all Workforce Management (WFM) related inquiries and concerns, ensuring smooth communication and resolution.
Frequently Asked Questions
Is the salary disclosed for the Assistant Manager - Workforce Management (Cebu) | Onsite position at Tasq Staffing Solutions, Inc.?
The salary for this Assistant Manager - Workforce Management (Cebu) | Onsite role at Tasq Staffing Solutions, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Manager - Workforce Management (Cebu) | Onsite position at Tasq Staffing Solutions, Inc. located?
This Assistant Manager - Workforce Management (Cebu) | Onsite role at Tasq Staffing Solutions, Inc. is based in Cebu City, Cebu, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Assistant Manager - Workforce Management (Cebu) | Onsite role at Tasq Staffing Solutions, Inc. full-time or part-time?
This is listed as a Full time position. It is posted as a Assistant Manager - Workforce Management (Cebu) | Onsite role in the Philippines - Corporate department at Tasq Staffing Solutions, Inc..
Which team or department does the Assistant Manager - Workforce Management (Cebu) | Onsite at Tasq Staffing Solutions, Inc. belong to?
This Assistant Manager - Workforce Management (Cebu) | Onsite position is part of the Philippines - Corporate department at Tasq Staffing Solutions, Inc.. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Assistant Manager - Workforce Management (Cebu) | Onsite position at Tasq Staffing Solutions, Inc.?
Click the "Apply Now" button on this page. You will be redirected to Tasq Staffing Solutions, Inc.'s official application portal hosted on workable where you can submit your application directly.
When was the Assistant Manager - Workforce Management (Cebu) | Onsite job at Tasq Staffing Solutions, Inc. posted?
This Assistant Manager - Workforce Management (Cebu) | Onsite position at Tasq Staffing Solutions, Inc. was posted on Jun 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Manager - Workforce Management (Cebu) | Onsite
Tasq Staffing Solutions, Inc.
You'll be redirected to Tasq Staffing Solutions, Inc.'s official application page on workable.