Assistant Learning Manager

Job Location:

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

Training Strategy and Planning:

• Assist in identifying the training needs of the NH Collection Maldives Reethi Resort.
• Coordinate and track all training being carried out in the hotel/property.

Training Operations:

• Delivers hotel/property-wide training courses for all Team Members.
• Meets with departmental trainers regularly and provides training, coaching, and support to ensure training effectiveness. Provides help in coordinating training for these trainers too.
• Leads the Orientation & onboarding process for all new Team Members.
• Promotes and informs Team Members about all training programs/initiatives.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations and experiences.
• Helps Team Members identify specific behaviors that will contribute to service excellence.
• Ensures Team Members receive ongoing training to understand guest expectations.
• Uses effective training methods to ensure Team Members have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Observes service behaviors of Team Members and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness:

• Monitors enrolment and attendance of training classes & virtual platforms.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if Team Members demonstrate effective technical and leadership skills.
• Reviews guest comments, guest satisfaction results, emotional audits, and other data to identify areas for improvement.
• Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets:

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
• Assists in establishing guidelines so Team Members understand expectations and parameters.

Managing Training Budgets:

• Assists with the development of the Learning budget as required.
• Assists with managing a budget in alignment with People & Culture and hotel/property financial goals.
• Assists with managing department controllable expenses to achieve or exceed budgeted goals.

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