Assistant House Manager| Part-Time | Seminole Theatre

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Assistant House Manager ensures the adherence of established protocols and the safety and comfort of all patrons and artists during rentals and performances. The role will provide professional and courteous front-of-house operations under the direction of the House Manager at Seminole Theatre. Assist house manager with coordination of show start/stop times, holds, and general time management. Provide patrons with guidance and direction when seating, during performances, and exiting the theatre. Seat latecomers and patrons returning to their seats during the performance, using a flashlight and observing hold policies. Remain in the lobby or theatre throughout the performance. Be posted in a prominent location at intermission and following performance to handle patron inquiries. Act as the point of contact for volunteer ushers. Explain procedures for emergency situations, seating, holds, and concessions sales. Check public areas, including restrooms, lobbies, theatre, the foyer, and the front of the building, and take care of any appearance and/or safety issues. Set up rooms for special events. Explain patron services and policies. Maintain a positive, presentable image for the Seminole Theatre. Other duties as assigned.

This role will pay an hourly wage of $14.00 - $20.00. 

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until November 27, 2026.

Responsibilities

• With the assistance of Housekeeping Manager, participate in the selection of staff; provide or coordinate staff training; foster a positive work environment; motivate employees; work with employees to correct deficiencies; and implement discipline procedures.
• Assist in the establishment of schedules and methods for the set-up of facilities for scheduled events; recommend policies and procedures that can benefit the department.
• Plan, prioritize, assign, manage, and review the work of staff involved in event set-up and clean-up operations.
• Manage and participate in set-up and clean-up of events and general housekeeping of the facility.
• Monitor the work of crew and temporary labor crews while on shift; provide advice and assistance.
• Provide ongoing inspection of buildings and grounds; identify housekeeping deficiencies and initiate corrective measures.
• Maintain storage areas, supplies, and equipment as necessary; complete purchase orders for supplies and materials.
• Coordinate event set-ups/breakdowns with other building departments' schedules.
• Perform related duties and responsibilities as required.

Qualifications

• 3-5+ years in a similar capacity preferred.
• High School Diploma or GED.
• Able to follow detailed instructions and direction well.
• Ability to disseminate and convey instructions to others. 
• Available for morning, evening, and night shifts as required during the week and weekends.
• Attention to detail and strong time management skills. 
• Ability to work effectively in a fast-paced environment.
• Experience working in a customer service environment is a plus but not required. 
• Bilingual in English/Spanish is a plus. 
• Ability to consistently display a positive, friendly, and energetic attitude and appearance. 
• Excellent customer service skills. 

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.