Analyst-Voice
HCLTech
Analyst-Voice
About this role
Job Summary
Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
Key Responsibilities
Provide process and product guidance to Associates; resolve complex cases and operational escalations; support floor queries and real-time issue resolution; monitor adherence to approved workflows; assist with knowledge-transfer, coaching, and refresher sessions; identify process gaps and recurring defects; coordinate with Team Leaders, Quality, and Training teams on corrective actions.
Skill Requirements
Strong process and product knowledge; troubleshooting and analytical skills; escalation management; coaching and knowledge-transfer capability; good written and verbal communication; ability to interpret SOPs and quality guidelines; proficiency in documenting resolutions and process updates.
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Analyst-Voice position at HCLTech?
The salary for this Analyst-Voice role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst-Voice position at HCLTech located?
This Analyst-Voice role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Analyst-Voice position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Analyst-Voice job at HCLTech posted?
This Analyst-Voice position at HCLTech was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst-Voice
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.