Analyst-Voice
HCLTech
Analyst-Voice
About this role
Job Summary
Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
Key Responsibilities
Handle relatively complex customer inquiries and escalations across voice and non-voice channels; provide accurate product and order support; ensure adherence to process and quality requirements; document interactions and resolutions; support new team members with process guidance; identify service gaps and recommend improvements.
Skill Requirements
Advanced customer-handling and communication skills; active listening and empathy; strong process comprehension; problem-solving and de-escalation skills; accurate case documentation; ability to manage multiple priorities; working knowledge of quality and escalation procedures.
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Analyst-Voice position at HCLTech?
The salary for this Analyst-Voice role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst-Voice position at HCLTech located?
This Analyst-Voice role at HCLTech is based in City Of Taguig, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Analyst-Voice position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Analyst-Voice job at HCLTech posted?
This Analyst-Voice position at HCLTech was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst-Voice
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.