Analyst I - Service Desk
honorhealth· 70 HonorHealth Support Services
About this role
Primary City/State:
Deer Valley - 2502 W Utopia Rd Phoenix, AZ 85027Category:
IT SupportShift:
DayDepartment:
IT Customer ServiceMonday-Friday, 7am-3:30pm
Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
The Service Desk Analyst I answers inbound support calls, work with customers to define and document incident scope, research and troubleshoot issues to achieve first call resolution or escalate incidents when appropriate.
In addition, the Service Desk Analyst I participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.
In addition, the Service Desk Analyst I participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.
ESSENTIAL FUNCTIONS
- Provides end user application support, defines & documents incident scope, uses critical thinking to analyze problems, identifies root cause, troubleshoots issues to achieve first call resolution or escalate issues when appropriate. Triages and prioritizes incidents, monitors incidents status, takes ownership and follow-ups with other departments to ensure timely issue resolution. Reports for emergency response and perform assigned tasks. Follows up with customers to obtain additional information and ensure incident resolution. Utilizes application tools, assists users with access & provisioning, installs & deploys applications. Documents and submits new content to the knowledgebase.
- Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
- Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, and Growth Oriented. Maintains a professional appearance for both themselves and their work environment.
- Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.
- Performs other duties as assigned.
EDUCATION
- High School Diploma or GED Required
- Associates or 2 years' work related experience in Computer Science, Information Systems, or a related discipline. Preferred
EXPERIENCE
- 1 year relevant experience Required
- 2 years experience in Networking and Active Directory. Experience in a Healthcare environment. Preferred
LICENSE AND CERTIFICATIONS
- HDI Support Center Analyst, A+, ITIL Foundation Preferred
We're all in for your career.
Frequently Asked Questions
Is the salary disclosed for the Analyst I - Service Desk position at honorhealth?
The salary for this Analyst I - Service Desk role at honorhealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst I - Service Desk position at honorhealth located?
This Analyst I - Service Desk role at honorhealth is based in Deer Valley - 2502 W Utopia Rd Phoenix, AZ 85027. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Analyst I - Service Desk role at honorhealth full-time or part-time?
This is listed as a Full time position. It is posted as a Analyst I - Service Desk role in the 70 HonorHealth Support Services department at honorhealth.
Which team or department does the Analyst I - Service Desk at honorhealth belong to?
This Analyst I - Service Desk position is part of the 70 HonorHealth Support Services department at honorhealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Analyst I - Service Desk position at honorhealth?
Click the "Apply Now" button on this page. You will be redirected to honorhealth's official application portal hosted on workday where you can submit your application directly.
When was the Analyst I - Service Desk job at honorhealth posted?
This Analyst I - Service Desk position at honorhealth was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst I - Service Desk
honorhealth
You'll be redirected to honorhealth's official application page on Workday.