Analyst - English, Arabic, Microsoft Windows

HCLTech
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📍 Nagpur, India

About this role

Job Summary

Service Desk Analyst Overview: Provide technical support to end users by troubleshooting issues, managing incident tickets, configuring systems, and maintaining documentation. Partner with IT teams to ensure seamless service delivery.

Key Responsibilities

First-Level Technical Support: Serve as primary contact for users via phone, email, chat, or in-person; log incidents and manage ticket lifecycle. · Troubleshooting & Resolution: Diagnose and resolve hardware/software/network issues (Windows, macOS, mobile OS, printers, VDI) at Tier-1/Tier-2 level. · Incident & Request Management: Prioritize, document, track service requests and incidents using ITSM tools (ServiceNow) · Escalation & Collaboration: Escalate complex issues to specialized teams (network, security, dev). · User Account & Security Support: Manage Active Directory, password resets, access permissions; assist with security procedures. · Knowledge Base & Documentation: Maintain resolution notes, update internal KB, contribute to support documentation. · User Training & Communication: Provide guidance, and status updates to end users

Skill Requirements

Excellent customer service and troubleshooting skills · Knowledge of ITSM tools, Active Directory, Windows/macOS

Other Requirements

Knowledge Base & Documentation: Maintain resolution notes, update internal KB, contribute to support documentation. 

Frequently Asked Questions

Is the salary disclosed for the Analyst - English, Arabic, Microsoft Windows position at HCLTech?
The salary for this Analyst - English, Arabic, Microsoft Windows role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst - English, Arabic, Microsoft Windows position at HCLTech located?
This Analyst - English, Arabic, Microsoft Windows role at HCLTech is based in Nagpur, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Analyst - English, Arabic, Microsoft Windows position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Analyst - English, Arabic, Microsoft Windows job at HCLTech posted?
This Analyst - English, Arabic, Microsoft Windows position at HCLTech was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst - English, Arabic, Microsoft Windows
HCLTech
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