Analyst - English, Arabic, Microsoft Windows
About this role
Job Summary
Job Summary:
We are seeking a proactive and customer-focused Service Desk Analyst fluent in English and German to join our IT support team. The ideal candidate will be responsible for providing first-level technical support to end-users, resolving IT issues, and ensuring high levels of customer satisfaction.
Key Responsibilities
Key Responsibilities:
- Provide first-line technical support via phone, email, and chat in English and German.
- Log, track, and resolve incidents and service requests using the ITSM tool.
- Troubleshoot hardware, software, and network-related issues.
- Escalate unresolved issues to appropriate support teams.
- Ensure timely follow-up and resolution of user queries.
- Maintain documentation of issues and resolutions.
- Adhere to SLAs and quality standards.
- Contribute to knowledge base articles and FAQs.
Skill Requirements
Required Skills & Qualifications:
- Proficiency in English (C1 or above) and German (B2 or above).
- 1–3 years of experience in a Service Desk or IT Support role.
- Strong knowledge of Windows OS, MS Office, and basic networking.
- Familiarity with ITSM tools like ServiceNow, BMC Remedy, or similar.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, team-oriented environment.
Other Requirements
Preferred Qualifications:
- ITIL Foundation certification.
- Experience supporting international clients.
- Knowledge of remote desktop tools and ticketing systems.
Frequently Asked Questions
Is the salary disclosed for the Analyst - English, Arabic, Microsoft Windows position at HCLTech?
The salary for this Analyst - English, Arabic, Microsoft Windows role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst - English, Arabic, Microsoft Windows position at HCLTech located?
This Analyst - English, Arabic, Microsoft Windows role at HCLTech is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Analyst - English, Arabic, Microsoft Windows position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Analyst - English, Arabic, Microsoft Windows job at HCLTech posted?
This Analyst - English, Arabic, Microsoft Windows position at HCLTech was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst - English, Arabic, Microsoft Windows
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.