Senior QA Engineer
cialdnb
Analista de Suporte
cialdnb· Data Science & Engineering
About this role
Why work with us?
We are a fast-growing company that is revolutionizing the world of SaaS platform and data in Latin America!
CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the companies they rely on.
It’s our people, not technology, that makes what we do possible. It’s our people, not data, that turns information into insights. And it’s our people, not algorithms, that help our clients make better informed decisions. We are innovative, agile, and inspired by SaaS solutions and data – and we are looking for people that share those values to join our mission to build stronger businesses!
About Us
Dunsguide, by CIAL Dun & Bradstreet, is transforming how Latin American businesses discover and evaluate potential partners. As the region's leading platform for customer prospecting and supplier discovery, we help companies make smarter, data-driven decisions about their business relationships. We're growing rapidly and expanding our suite of solutions that combine deep business intelligence with modern, intuitive tools.
Sobre a posição
Atuar como Nível 1 de resolução da engenharia: receber os incidentes vindos da área de suporte, fazer a triagem, classificar prioridade e SLA, e encaminhar aos times responsáveis (Nível 2). Buscamos um perfil forte de suporte, com boa comunicação e organização, e uma base de programação suficiente para entender o problema técnico, ler logs e rotear corretamente — não é uma vaga de desenvolvimento.
Responsabilidades
- Receber, registrar e triar incidentes reportados pela área de suporte.
- Classificar prioridade e SLA de cada incidente e encaminhar ao time de Nível 2 correto.
- Acompanhar os incidentes até a resolução, garantindo o cumprimento dos SLAs.
- Comunicar-se com os times técnicos e com o suporte, mantendo o status atualizado.
- Documentar padrões e recorrências para melhoria contínua.
Requisitos obrigatórios
- Experiência em suporte técnico / service desk.
- Excelente comunicação e organização; capacidade de trabalhar com múltiplos incidentes em paralelo.
- Experiência básica de programação — suficiente para entender o problema, ler logs e mensagens de erro, e escrever consultas simples.
- Atenção a prazos e disciplina no cumprimento de SLAs.
- Inglês avançado
Diferenciais
- Espanhol (atendimento aos mercados MX · PE · AR).
- Experiência com ferramentas de gestão de incidentes / tickets (ex.: Linear).
- Noções de produtos de crédito ou dados B2B.
CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Frequently Asked Questions
Is the salary disclosed for the Analista de Suporte position at cialdnb?
The salary for this Analista de Suporte role at cialdnb is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Analista de Suporte job at cialdnb remote?
Yes, this Analista de Suporte position at cialdnb is remote, with team members based in Remote, São Paulo, SP, Brazil. You can work from home or anywhere in the supported regions.
Is the Analista de Suporte role at cialdnb full-time or part-time?
This is listed as a Full Time position. It is posted as a Analista de Suporte role in the Data Science & Engineering department at cialdnb.
Which team or department does the Analista de Suporte at cialdnb belong to?
This Analista de Suporte position is part of the Data Science & Engineering department at cialdnb. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Analista de Suporte position at cialdnb?
Click the "Apply Now" button on this page. You will be redirected to cialdnb's official application portal hosted on bamboohr where you can submit your application directly.
When was the Analista de Suporte job at cialdnb posted?
This Analista de Suporte position at cialdnb was posted on Jul 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Analista de Suporte
cialdnb
You'll be redirected to cialdnb's official application page on bamboohr.