Ambassador Host

chumashcareers· Marketing, Player Development & Entertainment
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📍 Santa Ynez, CA, USFULL TIME💰 USD 20–24/yr

About this role

Overview

The Ambassador Host assists Executive Hosts in the generation of incremental gaming revenue by providing excellent customer service to VIP casino guests. The Ambassador Host collaborates with all Player Development team members to increase rated play. The Ambassador Hosts maintain the VIP Services Desk.

Responsibilities

  • Responsible for providing optimal guest service to all players with a main focus on Gold Card holders via delivery of personalized customer services.
  • Occasionally serves as back-up to Executive Hosts or Casino Host.
  • Assists Promotions and other casino personnel, as needed, to assure the success of slot, table, and VIP promotions.
  • Assists in calculating guest play and worth to comply with their needs.
  • Assists in communicating with premium/rated players through telemarketing and letter writing about available services, promotional opportunities, and special events.
  • Works promotions, events, and special activities as assigned by Player Development management.
  • Walks the casino floor to ensure that THE CLUB Cards are reading effectively, and to provide guests with instructions on how to use FreePlay.
  • Informs THE CLUB members about the benefits of our tiered card program.
  • Provides personal attention to VIP and non-VIP guests, making them feel unique and special.
  • Responds to uncoded and Gold Card notifications, ensuring that all of guests needs are being met.
  • Alerts Casino Hosts, Executive Hosts, and other departments upon the arrival of regular guests or particularly valued guests.
  • Answers questions about THE CLUB, rewards, promotions, casino directions, etc.
  • Responds to situations regarding disgruntled guests and uses communication skills to diffuse possible confrontations.
  • Issues THE CLUB Cards and explains all the rewards and benefits.
  • Assists guests with hotel, Spa, and Willows restaurant reservations.
  • Issues redemptions to guests as needed.
  • Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
  • Performs other duties as assigned.

Qualifications

  • High School Diploma or GED Certificate.
  • Associate’s Degree in Business Administration or Marketing, or equivalent work experience.
  • One year of prior customer service experience, preferably in a casino setting.
  • Basic computer proficiency utilizing Microsoft applications, e-mail, and internet.
  • Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
  • Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
  • Native American hiring preference applies.
  • Innovation Orientation: Committing to create and search for new and innovative approaches to activities that enhance performance.
  • Attention to Detail: Taking responsibility for a thorough and detailed method of working.
  • Data Gathering and Analytics: Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.
  • Oral Communication: Shaping and expressing ideas and information in an effective manner.
  • Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.

Location

3400 Highway 246

Minimum Pay Rate

$20.68 per hour

Maximum Pay Rate

$24.33 per hour

Frequently Asked Questions

What is the salary for the Ambassador Host role at chumashcareers?
The listed salary for this Ambassador Host position at chumashcareers is USD 20–24/yr. This is an FULL TIME role.
Where is the Ambassador Host position at chumashcareers located?
This Ambassador Host role at chumashcareers is based in Santa Ynez, CA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Ambassador Host role at chumashcareers full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Ambassador Host role in the Marketing, Player Development & Entertainment department at chumashcareers.
Which team or department does the Ambassador Host at chumashcareers belong to?
This Ambassador Host position is part of the Marketing, Player Development & Entertainment department at chumashcareers. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Ambassador Host position at chumashcareers?
Click the "Apply Now" button on this page. You will be redirected to chumashcareers's official application portal hosted on icims where you can submit your application directly.
When was the Ambassador Host job at chumashcareers posted?
This Ambassador Host position at chumashcareers was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Ambassador Host
chumashcareers · 💰 USD 20–24/yr
Apply for this role ↗

You'll be redirected to chumashcareers's official application page on icims.