AI Automation Lead (Business Process Transformation)

About the job

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

About the role

The AI Transformation and Automation Lead will drive AI-enabled process transformation across JoVE’s internal functions.

The role will evaluate business processes function by function, identify inefficiencies and automation opportunities, redesign workflows, build working MVPs, demonstrate measurable improvements, and partner with relevant teams to scale successful solutions.

The role will work across Product, Technology, Revenue Operations, Sales Operations, Marketing Operations, Customer Success Operations, Content, Finance, HR, and other internal functions.

Responsibilities:

• Evaluate internal processes, systems, data flows, and team handoffs to identify gaps, duplication, manual work, and inefficiencies.
• Determine whether each opportunity requires process redesign, automation, an internal tool, a system enhancement, or a combination of approaches.
• Prioritize initiatives based on productivity, cost, speed, quality, feasibility, and scalability.

• Map current-state workflows and design simpler, more efficient future-state processes.
• Challenge legacy processes rather than automating inefficient ways of working.

• Personally build prototypes, automations, internal applications, dashboards, integrations, and AI-enabled workflows.
• Test solutions with internal users, collect feedback, and iterate quickly.
• Measure improvements in productivity, turnaround time, cost, accuracy, quality, or process capacity.

• A Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, Business, Science, or a related field.
• At least 2 years of hands-on AI/automation development or technical implementation experience.
• 5+ years of experience across software development, product management, automation, analytics, business systems, consulting, or operational transformation.
• Hands-on experience with automation platforms such as n8n, Make, Zapier, Workato, or similar tools.
• Proven ability to take ambiguous operational problems from discovery through process redesign, MVP development, validation, and scale.
• Strong system-design and product-management skills, with the ability to build reliable, maintainable, and scalable solutions.
• Proficiency in Python and SQL for scripting, data processing, analysis, integrations, and automation.
• Experience working with APIs, webhooks, databases, cloud platforms, SaaS systems, and data pipelines.
• Familiarity with AI APIs, large language models, prompt engineering, AI agents, retrieval-based systems, and human-in-the-loop workflows.
• Experience with tools such as OpenAI, Codex, Claude Code, GitHub Copilot, Lovable, Replit, Retool, or Vercel.
• Experience with CRM platforms such as Salesforce and HubSpot, and email infrastructure such as SendGrid or Instantly.
• Strong analytical skills, including defining KPIs, establishing baselines, building dashboards, and measuring business impact.
• Strong business judgment and the ability to translate operational problems into practical technical solutions.
• Clear communication skills and the ability to work effectively across business and technology teams.
• A hands-on, high-ownership mindset with speed, curiosity, comfort with ambiguity, and a strong bias toward execution.

Why Join JoVE?

• A competitive compensation package.
• You will make a direct impact in accelerating science research and education.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Our strong promotion from within culture draws a clear path to advance your career with us