Advisor, Claims Enquiry

Bupa· Bupa
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📍 Ngau Tau Kok, Kowloon, Hong KongFull time

About this role

Responsibilities

  • Address members’ enquiries in claims details effectively and maintain satisfactory quality of customer service
  • Provide, collect and manage customer data in full compliance to Bupa internal policies
  • Working collaboratively with customer service and claims team to provide the best-in-class end-to-end claims journey

  • HKDSE or above
  • Minimum 1 years of experience in customer service environment and/or exposure gained in insurance or financial industry; 
  • Good knowledge of the Healthcare and medical insurance product and operations
  • Good communication skills, professional telephone manner
  • Strong sense of responsibility with high level of integrity and trust
  • Great command of English, Mandarin and Cantonese
  • Proficiency in Microsoft Office applications including Word, Excel and Chinese Word Processing

Bupa offers 5 days’ work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.

Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request. 

Frequently Asked Questions

Is the salary disclosed for the Advisor, Claims Enquiry position at Bupa?
The salary for this Advisor, Claims Enquiry role at Bupa is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Advisor, Claims Enquiry position at Bupa located?
This Advisor, Claims Enquiry role at Bupa is based in Ngau Tau Kok, Kowloon, Hong Kong. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Advisor, Claims Enquiry role at Bupa full-time or part-time?
This is listed as a Full time position. It is posted as a Advisor, Claims Enquiry role in the Bupa department at Bupa.
Which team or department does the Advisor, Claims Enquiry at Bupa belong to?
This Advisor, Claims Enquiry position is part of the Bupa department at Bupa. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Advisor, Claims Enquiry position at Bupa?
Click the "Apply Now" button on this page. You will be redirected to Bupa's official application portal hosted on workable where you can submit your application directly.
When was the Advisor, Claims Enquiry job at Bupa posted?
This Advisor, Claims Enquiry position at Bupa was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Advisor, Claims Enquiry
Bupa
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