Advisor, Case Management

Bupa· Bupa
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📍 Kwun Tong, Kowloon, Hong KongFull time

About this role

Responsibilities

The jobholder will be responsible for the administrative/case support duties of Case Management/TPA team in accordance with the standard operating procedure of the department, including:

  • Process pre-authorization for customers according to the policy’s administration guidelines
  • Coordinate with various service providers to ensure that all hospitalization and/or surgical requirements are satisfied
  • Handle provider enquiry hotline
  • Provide administrative support to the team including handle incoming/outgoing mails and documents, filing and maintain relevant records
  • Prioritising workloads effectively; working to team SLA’s whilst maintaining quality of work
  • Performs other related duties as required
  • 1 years’ relevant working experience in medical insurance
  • University Graduate or professional qualification, preferably with LOMA qualification, medical discipline or equivalent
  • Strong verbal and written communication skills, experience in communicating with healthcare providers is preferred
  • Skills in analysing & resolving problems.
  • Proficiency in MS office applications
  • Fluency in written and spoken English and Cantonese. Mandarin is an advantage.

Bupa offers 5 days’ work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.

Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request. 

Frequently Asked Questions

Is the salary disclosed for the Advisor, Case Management position at Bupa?
The salary for this Advisor, Case Management role at Bupa is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Advisor, Case Management position at Bupa located?
This Advisor, Case Management role at Bupa is based in Kwun Tong, Kowloon, Hong Kong. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Advisor, Case Management role at Bupa full-time or part-time?
This is listed as a Full time position. It is posted as a Advisor, Case Management role in the Bupa department at Bupa.
Which team or department does the Advisor, Case Management at Bupa belong to?
This Advisor, Case Management position is part of the Bupa department at Bupa. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Advisor, Case Management position at Bupa?
Click the "Apply Now" button on this page. You will be redirected to Bupa's official application portal hosted on workable where you can submit your application directly.
When was the Advisor, Case Management job at Bupa posted?
This Advisor, Case Management position at Bupa was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Advisor, Case Management
Bupa
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