Adoption & Measurement Analyst (BI)

Inbox Business Technologies is looking for an experienced Adoption & Measurement Analyst (BI) to own the measurement engine of the programme — designing and maintaining the KPI framework, surveys and dashboards that track engagement, data literacy and satisfaction, and turning data into insight that steers the change effort.

Employment Type: Full-time employment

Responsibilities

• Build and maintain the adoption KPI framework across the three metric themes (Employee Engagement, Data Literacy, Employee Satisfaction).
• Design and administer surveys and polls (awareness, satisfaction) with the SMEs, and analyse results including sentiment and trends.
• Develop Power BI dashboards and progress-tracking reports at the defined quarterly / annual cadences.
• Calculate metrics per the RFP's defined calculation methods (e.g., completion rates, attendance rates, survey scores).
• Provide adoption insights and recommendations to the Change & Communications Lead.
• Maintain data quality, definitions and documentation for all measures.

• 4–7 years in data / BI analysis, insights or measurement — ideally in change, HR, or programme analytics.
• Proven dashboard delivery and survey-based measurement experience.
• Power BI dashboard design; advanced Excel; basic statistics.
• KPI framework design and adoption/change metrics.
• Survey design and tools (MS Forms / Qualtrics); sentiment and trend analysis.
• Certifications in Microsoft PL-300 (Power BI Data Analyst) — preferred.
• Language: English (fluent).