Adoption & Measurement Analyst (BI)

Inbox Business Technologies is looking for an experienced Adoption & Measurement Analyst (BI) to own the measurement engine of the programme — designing and maintaining the KPI framework, surveys and dashboards that track engagement, data literacy and satisfaction, and turning data into insight that steers the change effort.

Employment Type: Full-time employment

Responsibilities

• Build and maintain the adoption KPI framework across the three metric themes (Employee Engagement, Data Literacy, Employee Satisfaction).
• Design and administer surveys and polls (awareness, satisfaction) with the SMEs, and analyse results including sentiment and trends.
• Develop Power BI dashboards and progress-tracking reports at the defined quarterly / annual cadences.
• Calculate metrics per the RFP's defined calculation methods (e.g., completion rates, attendance rates, survey scores).
• Provide adoption insights and recommendations to the Change & Communications Lead.
• Maintain data quality, definitions and documentation for all measures.

• 4–7 years in data / BI analysis, insights or measurement — ideally in change, HR, or programme analytics.
• Proven dashboard delivery and survey-based measurement experience.
• Power BI dashboard design; advanced Excel; basic statistics.
• KPI framework design and adoption/change metrics.
• Survey design and tools (MS Forms / Qualtrics); sentiment and trend analysis.
• Certifications in Microsoft PL-300 (Power BI Data Analyst) — preferred.
• Language: English (fluent).

Equal Opportunity & Inclusion

We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.

At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.