Administrator - Windows Azure IaaS, Terraform
About this role
Job Summary
The Azure IaaS Support Administrator plays a vital role in ensuring the seamless operation of cloud infrastructure and services. This position is responsible for independently resolving support tickets, providing on-call assistance, and conducting root cause analyses to enhance customer satisfaction. The roleâs focus on quality and continuous improvement directly contributes to the organization's commitment to excellence in service delivery.
Key Responsibilities
1. Provide Technical Support For Azure Iaas And Windows Environments By Resolving Support Tickets Within Agreed Sla, Ensuring Timely And Effective Solutions.
2. Conduct Root Cause Analysis For Escalated Issues, Utilizing Azure Monitoring Tools And Terraform For Infrastructure Management To Identify And Implement Corrective Actions.
3. Maintain And Update Knowledge Bases By Documenting Solutions And Best Practices Related To Azure Iaas And Terraform Configurations, Facilitating Team Knowledge Sharing.
4. Train And Mentor New Analysts On Azure Iaas And Windows Support Procedures, Enhancing Team Competency And Service Quality.
5. Ensure A Positive Customer Experience By Achieving First Call Resolution Rates And Minimizing Case Reopens, Thereby Improving Overall Csat Scores.
2. Conduct Root Cause Analysis For Escalated Issues, Utilizing Azure Monitoring Tools And Terraform For Infrastructure Management To Identify And Implement Corrective Actions.
3. Maintain And Update Knowledge Bases By Documenting Solutions And Best Practices Related To Azure Iaas And Terraform Configurations, Facilitating Team Knowledge Sharing.
4. Train And Mentor New Analysts On Azure Iaas And Windows Support Procedures, Enhancing Team Competency And Service Quality.
5. Ensure A Positive Customer Experience By Achieving First Call Resolution Rates And Minimizing Case Reopens, Thereby Improving Overall Csat Scores.
Skill Requirements
1. Proficiency In Azure Iaas And Windows Administration.
2. Solid Understanding Of Terraform For Infrastructure As Code.
3. Familiarity With Incident Management Tools And Ticketing Systems.
4. Excellent Problem-Solving Skills With A Focus On Customer Satisfaction.
5. Strong Communication Skills For Effective Collaboration And Training.
2. Solid Understanding Of Terraform For Infrastructure As Code.
3. Familiarity With Incident Management Tools And Ticketing Systems.
4. Excellent Problem-Solving Skills With A Focus On Customer Satisfaction.
5. Strong Communication Skills For Effective Collaboration And Training.
Other Requirements
1. Optional But Valuable: Microsoft Certified: Azure Administrator Associate.
2. Optional But Valuable: Hashicorp Certified: Terraform Associate
2. Optional But Valuable: Hashicorp Certified: Terraform Associate
Frequently Asked Questions
Is the salary disclosed for the Administrator - Windows Azure IaaS, Terraform position at HCLTech?
The salary for this Administrator - Windows Azure IaaS, Terraform role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Windows Azure IaaS, Terraform position at HCLTech located?
This Administrator - Windows Azure IaaS, Terraform role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Windows Azure IaaS, Terraform position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Windows Azure IaaS, Terraform job at HCLTech posted?
This Administrator - Windows Azure IaaS, Terraform position at HCLTech was posted on Jul 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - Windows Azure IaaS, Terraform
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.