Administrator (Support & Operations)

Years of Experience

• About 6+ years of experience in Experience in access management, provisioning, and user lifecycle processes.
• Hands-on experience supporting Kosmos-1 platform.

General Description

• Good understanding of Identity & Access Management (IAM), Identity Proofing, Passwordless Authentication, and security best practices.
• Experience in supporting Kosmos-1 platform, user onboarding, and authentication services.
• Knowledge of biometric verification, FIDO2 authentication, and digital identity lifecycle.
• Ability to troubleshoot identity proofing, liveness detection, and authentication-related issues.
• Work closely with L3 teams, application owners, and business stakeholders to ensure secure access management.
• Strong analytical, troubleshooting, and incident management skills.

Years of Experience

• About 6+ years of experience in Experience in access management, provisioning, and user lifecycle processes.
• Hands-on experience supporting Kosmos-1 platform.

General Description

• Good understanding of Identity & Access Management (IAM), Identity Proofing, Passwordless Authentication, and security best practices.
• Experience in supporting Kosmos-1 platform, user onboarding, and authentication services.
• Knowledge of biometric verification, FIDO2 authentication, and digital identity lifecycle.
• Ability to troubleshoot identity proofing, liveness detection, and authentication-related issues.
• Work closely with L3 teams, application owners, and business stakeholders to ensure secure access management.
• Strong analytical, troubleshooting, and incident management skills.

Technical Requirements

• Manage day-to-day Kosmos-1 support operations and ensure platform availability.
• Resolve L2 incidents, service requests, and authentication issues within agreed SLAs.
• Support Identity Proofing processes including government ID verification and user onboarding workflows.
• Monitor and troubleshoot biometric verification, liveness detection, and deepfake prevention checks.
• Support Passwordless authentication using FIDO2 protocols and digital credentials.
• Investigate login failures, credential binding issues, and authentication workflow errors.
• Monitor application logs, transaction flows, and platform health to identify and resolve issues proactively.
• Support integration with enterprise applications, Active Directory, and identity repositories.
• Assist with user enrollment, credential lifecycle management, and access revocation activities.
• Support hardware authentication devices such as FIDO-compliant biometric security keys.
• Ensure compliance with identity assurance and security standards such as NIST-based requirements.
• Coordinate with L3 teams for defect resolution, enhancements, and production deployments.
• Create SOPs, knowledge articles, troubleshooting guides, and operational documentation.
• Support audit, compliance, and security review activities.

Soft Skills

• Good communication and stakeholder management skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to work in a fast-paced support environment.
• Team player with a customer-focused mindset.
• Good documentation and reporting skills.

Certifications (Good to have)

• IAM-related certifications

Educational Qualifications

• Bachelor’s Degree in Computer Science/ IT or any relevant fields.