Administrator (Support & Operations)

Job Summary

We are looking for Standard IT supporter who will be delivering onsite IT support & services to all users of our client in UK. The client’s location is in Copenhagen, Denmark.. The Standard IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge. The support is delivered both as walk-in support and on-site support upon demand, and supporters work with all assigned tasks respectively. The support is highly based on collaboration and participating in coordination and stand-ups is an obligatory part of ensuring high quality towards end-users. We work in a global environment, where tickets are handling in a global setup and there is close collaboration with ServiceDesk and other on-site support-teams across the globe

Key Responsibilities

Perform the On-Site IT services and support (walk-in and on-site support) - Support the local IT infrastructure - Collaborate and engage with different business teams on IT related matters - Provide user training and on-boarding - Support meeting rooms and AV equipment - Support end-user equipment as per client’s standards - Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager - Perform visits to remote/ dispatched sites when applicable - Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries

Skill Requirements

Browser troubleshooting - Re-imaging laptops - Maintaining inventory of equipment

Other Requirements

Browser troubleshooting - Re-imaging laptops - Maintaining inventory of equipment