Administrator - Solarwinds NPM, PowerShell, Python
About this role
Job Summary
As a Support Operations Administrator, you will play a crucial role in independently resolving customer issues and providing on-call support. Your expertise in Solarwinds NPM and PowerShell will be essential for conducting root cause analyses and ensuring adherence to quality standards. Your efforts will directly impact customer satisfaction and operational efficiency within the organization.
Key Responsibilities
1. Utilize Solarwinds Npm To Monitor Network Performance And Quickly Identify Issues, Ensuring Timely Resolution To Meet Customer Expectations.
2. Develop And Execute Powershell Scripts To Automate Routine Tasks And Streamline Operational Processes, Enhancing Efficiency And Reducing Response Times.
3. Conduct Thorough Root Cause Analysis For Escalated Tickets, Leveraging Analytical Skills To Identify Underlying Issues And Implement Effective Solutions.
4. Manage And Update The Knowledge Base To Facilitate Continuous Improvement And Provide Training To New Analysts, Fostering A Culture Of Knowledge Sharing.
5. Ensure Tickets Are Resolved Within Agreed Slas, Focusing On First Call Resolution To Enhance Customer Experience And Minimize Case Reopens.
2. Develop And Execute Powershell Scripts To Automate Routine Tasks And Streamline Operational Processes, Enhancing Efficiency And Reducing Response Times.
3. Conduct Thorough Root Cause Analysis For Escalated Tickets, Leveraging Analytical Skills To Identify Underlying Issues And Implement Effective Solutions.
4. Manage And Update The Knowledge Base To Facilitate Continuous Improvement And Provide Training To New Analysts, Fostering A Culture Of Knowledge Sharing.
5. Ensure Tickets Are Resolved Within Agreed Slas, Focusing On First Call Resolution To Enhance Customer Experience And Minimize Case Reopens.
Skill Requirements
1. Proficient In Solarwinds Npm For Network Monitoring And Management.
2. Strong Knowledge Of Powershell For Automation And Scripting Tasks.
3. Solid Understanding Of Python For Scripting And Process Automation.
4. Excellent Problem-Solving Skills With A Focus On Root Cause Analysis.
5. Strong Communication Skills To Support Customer Interactions And Training Initiatives.
2. Strong Knowledge Of Powershell For Automation And Scripting Tasks.
3. Solid Understanding Of Python For Scripting And Process Automation.
4. Excellent Problem-Solving Skills With A Focus On Root Cause Analysis.
5. Strong Communication Skills To Support Customer Interactions And Training Initiatives.
Other Requirements
1. Itil Foundation Certification Is Optional But Valuable For Understanding Service Management Best Practices
Frequently Asked Questions
Is the salary disclosed for the Administrator - Solarwinds NPM, PowerShell, Python position at HCLTech?
The salary for this Administrator - Solarwinds NPM, PowerShell, Python role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Solarwinds NPM, PowerShell, Python position at HCLTech located?
This Administrator - Solarwinds NPM, PowerShell, Python role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Solarwinds NPM, PowerShell, Python position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Solarwinds NPM, PowerShell, Python job at HCLTech posted?
This Administrator - Solarwinds NPM, PowerShell, Python position at HCLTech was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - Solarwinds NPM, PowerShell, Python
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.