Administrator - SailPoint IdentityNow, Java, SailPoint FAM
About this role
Job Summary
The SAILPOINT Administrator plays a crucial role in the Support & Operations team by independently resolving technical issues related to SAILPOINT IDENTITYNOW and SAILPOINT FAM. This position emphasizes high-quality support, root cause analysis, and effective customer interactions to enhance satisfaction and streamline operations.
Key Responsibilities
1. Provide Technical Support For Sailpoint Identitynow And Sailpoint Fam By Independently Resolving Tickets While Adhering To Quality Standards And Company Policies.
2. Conduct Thorough Root Cause Analysis For Escalated Issues, Implementing Solutions That Prevent Recurrence And Enhance System Performance.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Ensuring That Documentation Is Current And Accessible.
4. Facilitate Training Sessions For New Team Members And Coach Analysts To Improve Their Understanding And Efficiency In Using Sailpoint Tools.
5. Strive For Positive Customer Experience By Achieving First Call Resolution And Minimizing Rejected Resolutions Or Reopen Cases, Ensuring Compliance With Agreed Sla For Ticket Volume And Response Time.
2. Conduct Thorough Root Cause Analysis For Escalated Issues, Implementing Solutions That Prevent Recurrence And Enhance System Performance.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Ensuring That Documentation Is Current And Accessible.
4. Facilitate Training Sessions For New Team Members And Coach Analysts To Improve Their Understanding And Efficiency In Using Sailpoint Tools.
5. Strive For Positive Customer Experience By Achieving First Call Resolution And Minimizing Rejected Resolutions Or Reopen Cases, Ensuring Compliance With Agreed Sla For Ticket Volume And Response Time.
Skill Requirements
1. Proficient In Sailpoint Identitynow And Sailpoint Fam With A Solid Understanding Of Their Functionalities.
2. Strong Analytical Skills With The Ability To Perform Root Cause Analysis Effectively.
3. Good Knowledge Of Customer Service Principles And Practices.
4. Familiarity With Support Ticketing Systems And Service Level Agreements (Slas).
5. Excellent Communication Skills To Provide Clear Support And Training.
2. Strong Analytical Skills With The Ability To Perform Root Cause Analysis Effectively.
3. Good Knowledge Of Customer Service Principles And Practices.
4. Familiarity With Support Ticketing Systems And Service Level Agreements (Slas).
5. Excellent Communication Skills To Provide Clear Support And Training.
Other Requirements
1. Optional But Valuable Certifications In Sailpoint Identitynow Or Related Identity Management Solutions
Frequently Asked Questions
Is the salary disclosed for the Administrator - SailPoint IdentityNow, Java, SailPoint FAM position at HCLTech?
The salary for this Administrator - SailPoint IdentityNow, Java, SailPoint FAM role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - SailPoint IdentityNow, Java, SailPoint FAM position at HCLTech located?
This Administrator - SailPoint IdentityNow, Java, SailPoint FAM role at HCLTech is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - SailPoint IdentityNow, Java, SailPoint FAM position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - SailPoint IdentityNow, Java, SailPoint FAM job at HCLTech posted?
This Administrator - SailPoint IdentityNow, Java, SailPoint FAM position at HCLTech was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - SailPoint IdentityNow, Java, SailPoint FAM
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.