Administrator - Program & Project Management

HCLTech
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📍 Gautam Buddha Nagar, India

About this role

Job Summary

Job Summary : Process & Operations Analyst — SLA / Reporting / Data

Job Description : Process & Operations Analyst — SLA / Reporting / Data

Key Responsibilities

Job Responsibilities : Produce, validate, and publish Performance Indicator (PI) calculations monthly (CSL, KPI, XLA) (Annex 3 §3.4) Maintain and continuously improve SLM calculation methodology (Attachment 3-C) — to be delivered to Solvay within 3 months of signature Automate SLA indicator production from BMC Helix data (Annex 2 §3.10) Monthly trend analysis and reporting on tickets (distribution, status, processing times) (Annex 2 §3.1.2) Daily raw indicator calculation and publishing (Annex 3 §7.3.3) Service Credits calculation and presentation to Steering Committee (Annex 3 §9) Process documentation: maintain operating procedures, templates, and process flows Data quality assurance for CMDB and SLA data inputs from BMC Helix

Skill Requirements

Skill Requirement : Produce, validate, and publish Performance Indicator (PI) calculations monthly (CSL, KPI, XLA) (Annex 3 §3.4) Maintain and continuously improve SLM calculation methodology (Attachment 3-C) — to be delivered to Solvay within 3 months of signature Automate SLA indicator production from BMC Helix data (Annex 2 §3.10) Monthly trend analysis and reporting on tickets (distribution, status, processing times) (Annex 2 §3.1.2) Daily raw indicator calculation and publishing (Annex 3 §7.3.3) Service Credits calculation and presentation to Steering Committee (Annex 3 §9) Process documentation: maintain operating procedures, templates, and process flows Data quality assurance for CMDB and SLA data inputs from BMC Helix

Other Requirements

Other Requirement : Process & Operations Analyst — SLA / Reporting / Data

Frequently Asked Questions

Is the salary disclosed for the Administrator - Program & Project Management position at HCLTech?
The salary for this Administrator - Program & Project Management role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Program & Project Management position at HCLTech located?
This Administrator - Program & Project Management role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Program & Project Management position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Program & Project Management job at HCLTech posted?
This Administrator - Program & Project Management position at HCLTech was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - Program & Project Management
HCLTech
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