Administrator - Monitoring Tools, Event Monitoring
About this role
Job Summary
The Tools & Automation Administrator plays a crucial role in ensuring seamless monitoring and support operations within the organization. This position is responsible for independently resolving tickets, providing on-call support, and conducting root cause analysis, all aimed at enhancing customer satisfaction and operational efficiency.
Key Responsibilities
1. Monitor And Analyze System Performance Using Integrated Command Center Tools, Ensuring Adherence To Quality Standards, Regulatory Requirements, And Company Policies.
2. Provide On-Call Support For Escalated Issues, Conducting Thorough Root Cause Analysis To Identify And Resolve Underlying Problems Related To Event Monitoring.
3. Engage In Value-Adding Activities, Such As Updating And Managing Knowledge Bases, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Independently Resolve Tickets Within Agreed Slas, Managing Ticket Volume And Response Times Effectively To Ensure Operational Efficiency.
5. Ensure A Positive Customer Experience And High Csat By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.
2. Provide On-Call Support For Escalated Issues, Conducting Thorough Root Cause Analysis To Identify And Resolve Underlying Problems Related To Event Monitoring.
3. Engage In Value-Adding Activities, Such As Updating And Managing Knowledge Bases, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Independently Resolve Tickets Within Agreed Slas, Managing Ticket Volume And Response Times Effectively To Ensure Operational Efficiency.
5. Ensure A Positive Customer Experience And High Csat By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.
Skill Requirements
1. Strong Understanding Of Monitoring Tools And Technologies Related To Integrated Command Center And Event Monitoring
2. Solid Knowledge Of Network Operations Center Processes And It Support Monitoring
3. Proficiency In Conducting Root Cause Analysis And Problem Resolution
4. Familiarity With Quality Assurance Standards And Regulatory Compliance In Technical Operations
2. Solid Knowledge Of Network Operations Center Processes And It Support Monitoring
3. Proficiency In Conducting Root Cause Analysis And Problem Resolution
4. Familiarity With Quality Assurance Standards And Regulatory Compliance In Technical Operations
Other Requirements
1. Itil Foundation Certification (Optional But Valuable)
2. Relevant Certifications In Monitoring Tools Or Event Management (Optional But Valuable
2. Relevant Certifications In Monitoring Tools Or Event Management (Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the Administrator - Monitoring Tools, Event Monitoring position at HCLTech?
The salary for this Administrator - Monitoring Tools, Event Monitoring role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Monitoring Tools, Event Monitoring position at HCLTech located?
This Administrator - Monitoring Tools, Event Monitoring role at HCLTech is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Monitoring Tools, Event Monitoring position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Monitoring Tools, Event Monitoring job at HCLTech posted?
This Administrator - Monitoring Tools, Event Monitoring position at HCLTech was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - Monitoring Tools, Event Monitoring
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.