Administrator - Monitoring Tools, Event Monitoring
About this role
Job Summary
Redwood Administrator
Responsible for the administration, support, configuration, and maintenance of Oracle Redwood-enabled applications. The role focuses on incident resolution, service requests, configuration support, monitoring, and ensuring optimal performance of Redwood UX components across Oracle Cloud modules.
Key Responsibilities
L2 Operations & Support
- Provide Level 2 support for Redwood-related incidents, service requests, and user issues.
- Troubleshoot and resolve application, UI, workflow, and access-related problems.
- Perform incident analysis and escalate complex issues to L3 teams when required.
- Support P2/P3/P4 incidents and ensure adherence to SLA commitments.
Redwood Administration & Configuration
- Administer Redwood UX components, page configurations, role-based experiences, and dashboards.
- Support Oracle Cloud modules utilizing Redwood UX, including HCM, Recruiting, Talent, and Workforce Management.
- Validate configurations and ensure consistency across environments.
Monitoring & Maintenance
- Monitor system health, application performance, and user experience.
- Identify recurring issues and recommend corrective actions.
- Support patch validation and environment readiness activities.
Change & Release Support
- Assist with Oracle quarterly updates and Redwood feature releases.
- Perform testing and validation of Redwood enhancements.
- Support deployment activities following ITIL change management procedures.
Security & Compliance
- Ensure adherence to security, access control, and compliance requirements.
- Participate in audit activities and maintain operational documentation.
- Support user provisioning and role validation activities.
Documentation & Knowledge Management
- Create and maintain SOPs, knowledge articles, and troubleshooting guides.
- Perform knowledge transfer sessions for L1 teams and end users.
Maintain accurate incident and change records.
Skill Requirements
Mandatory Skills
- Experience supporting Oracle Cloud applications with Redwood UX.
- Knowledge of Oracle HCM, Recruiting, Talent, or Workforce Management modules.
- Understanding of incident, change, and problem management processes.
- Strong troubleshooting and analytical skills.
- Excellent customer communication and stakeholder management skills.
Preferred Skills
- Oracle Cloud certification (HCM/WFM/Talent).
- ITIL Foundation certification.
- Exposure to Redwood AI capabilities and analytics.
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Administrator - Monitoring Tools, Event Monitoring position at HCLTech?
The salary for this Administrator - Monitoring Tools, Event Monitoring role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Monitoring Tools, Event Monitoring position at HCLTech located?
This Administrator - Monitoring Tools, Event Monitoring role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Monitoring Tools, Event Monitoring position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Monitoring Tools, Event Monitoring job at HCLTech posted?
This Administrator - Monitoring Tools, Event Monitoring position at HCLTech was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - Monitoring Tools, Event Monitoring
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.