Administrator - Microsoft 365 Administration
About this role
Job Summary
As an O365 Administrator in the Support & Operations team, you will play a crucial role in ensuring seamless operations and customer satisfaction. This position requires you to independently resolve technical issues, provide on-call support, and conduct root cause analysis, all while adhering to quality standards and company policies. Your expertise will significantly contribute to enhancing the customer experience through efficient ticket resolution and proactive support activities.
Key Responsibilities
1. Provide On-Call Support For Escalated Issues By Performing Root Cause Analysis Using O365 Administration Tools, Ensuring Timely And Effective Resolution Of Incidents.
2. Independently Resolve Support Tickets Within Agreed Sla Parameters By Leveraging O365 Administration Knowledge, Maintaining High Standards Of Service Delivery.
3. Adhere To Quality Standards And Regulatory Requirements While Managing Support Activities, Ensuring Compliance With Company Policies In All Operations.
4. Enhance The Knowledge Base By Documenting Solutions And Updating Relevant Articles, Facilitating Knowledge Sharing Within The Support Team.
5. Train And Coach New Analysts On O365 Administration Best Practices And Support Processes, Fostering A Collaborative And Knowledgeable Team Environment.
6. Focus On Achieving Positive Customer Experience And High Csat By Aiming For First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases.
2. Independently Resolve Support Tickets Within Agreed Sla Parameters By Leveraging O365 Administration Knowledge, Maintaining High Standards Of Service Delivery.
3. Adhere To Quality Standards And Regulatory Requirements While Managing Support Activities, Ensuring Compliance With Company Policies In All Operations.
4. Enhance The Knowledge Base By Documenting Solutions And Updating Relevant Articles, Facilitating Knowledge Sharing Within The Support Team.
5. Train And Coach New Analysts On O365 Administration Best Practices And Support Processes, Fostering A Collaborative And Knowledgeable Team Environment.
6. Focus On Achieving Positive Customer Experience And High Csat By Aiming For First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases.
Skill Requirements
1. Proficiency In O365 Administration And Support Processes
2. Strong Problem-Solving And Analytical Skills
3. Familiarity With Ticketing Systems And Sla Management
4. Excellent Communication And Customer Service Skills
5. Basic Knowledge Of Regulatory Compliance And Quality Standards
2. Strong Problem-Solving And Analytical Skills
3. Familiarity With Ticketing Systems And Sla Management
4. Excellent Communication And Customer Service Skills
5. Basic Knowledge Of Regulatory Compliance And Quality Standards
Other Requirements
1. Microsoft 365 Certified: Modern Desktop Administrator Associate (Optional But Valuable)
2. Microsoft Certified: Security, Compliance, And Identity Fundamentals (Optional But Valuable
2. Microsoft Certified: Security, Compliance, And Identity Fundamentals (Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the Administrator - Microsoft 365 Administration position at HCLTech?
The salary for this Administrator - Microsoft 365 Administration role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Microsoft 365 Administration position at HCLTech located?
This Administrator - Microsoft 365 Administration role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Microsoft 365 Administration position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Microsoft 365 Administration job at HCLTech posted?
This Administrator - Microsoft 365 Administration position at HCLTech was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.