Administrator - IT Operations Management, RESTful API, Angular
About this role
Job Summary
The Tools & Automation Administrator plays a crucial role in maintaining high service quality by independently resolving technical tickets, providing on-call support, and conducting root cause analysis. This position significantly impacts customer satisfaction and operational efficiency through effective problem-solving and proactive management of support activities.
Key Responsibilities
1. Provide Technical Support And Solutions By Leveraging Snow - Itom And Rest/Soap Api To Resolve Tickets Independently, Ensuring Adherence To Quality Standards And Company Policies.
2. Conduct Root Cause Analysis On Escalated Issues, Utilizing Angular Js For Effective Troubleshooting And Resolution To Enhance Service Performance.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Foster Continuous Improvement.
4. Track And Manage Ticket Resolution Within Agreed Service Level Agreements (Slas) For Ticket Volume And Response Time, Ensuring Timely Delivery Of Support.
5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution Rates And Minimizing Rejected Resolutions And Reopened Cases.
2. Conduct Root Cause Analysis On Escalated Issues, Utilizing Angular Js For Effective Troubleshooting And Resolution To Enhance Service Performance.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Foster Continuous Improvement.
4. Track And Manage Ticket Resolution Within Agreed Service Level Agreements (Slas) For Ticket Volume And Response Time, Ensuring Timely Delivery Of Support.
5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution Rates And Minimizing Rejected Resolutions And Reopened Cases.
Skill Requirements
1. Proficient In Snow Itom And Rest/Soap Api For It Service Management.
2. Solid Understanding Of Angular Js For Enhancing Application Support And Development.
3. Familiarity With Ticketing Systems And Escalation Processes.
4. Strong Analytical Skills For Effective Root Cause Analysis And Problem Resolution.
5. Excellent Communication Skills To Facilitate Training And Coaching Efforts.
2. Solid Understanding Of Angular Js For Enhancing Application Support And Development.
3. Familiarity With Ticketing Systems And Escalation Processes.
4. Strong Analytical Skills For Effective Root Cause Analysis And Problem Resolution.
5. Excellent Communication Skills To Facilitate Training And Coaching Efforts.
Other Requirements
1. Itil Foundation Certification Is Optional But Valuable For Understanding Service Management Principles
Frequently Asked Questions
Is the salary disclosed for the Administrator - IT Operations Management, RESTful API, Angular position at HCLTech?
The salary for this Administrator - IT Operations Management, RESTful API, Angular role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - IT Operations Management, RESTful API, Angular position at HCLTech located?
This Administrator - IT Operations Management, RESTful API, Angular role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - IT Operations Management, RESTful API, Angular position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - IT Operations Management, RESTful API, Angular job at HCLTech posted?
This Administrator - IT Operations Management, RESTful API, Angular position at HCLTech was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - IT Operations Management, RESTful API, Angular
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.