Administrator - Identity Management
About this role
Job Summary
The Identity Management Administrator plays a crucial role in ensuring the smooth operation of CyberArk PAM solutions, providing timely support for escalated issues, and enhancing customer satisfaction through effective ticket resolution and root cause analysis. This position requires a solid understanding of identity management processes and a commitment to maintaining high-quality service standards.
Key Responsibilities
1. Independently Resolve Support Tickets Related To Cyberark Pam (Vault, Pvwa, Cpm & Psm) By Utilizing In-Depth Knowledge Of Identity Management Practices And Adhering To Established Quality Standards And Regulatory Requirements.
2. Provide On-Call Support For Escalated Incidents, Conducting Thorough Root Cause Analysis To Identify Underlying Issues And Implement Effective Solutions.
3. Contribute To Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Performance.
4. Ensure Compliance With Service Level Agreements (Sla) By Effectively Managing Ticket Volumes And Response Times, Striving For Timely And Accurate Resolutions.
5. Foster A Positive Customer Experience By Achieving First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases, Thereby Enhancing Overall Customer Satisfaction (Csat).
2. Provide On-Call Support For Escalated Incidents, Conducting Thorough Root Cause Analysis To Identify Underlying Issues And Implement Effective Solutions.
3. Contribute To Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Performance.
4. Ensure Compliance With Service Level Agreements (Sla) By Effectively Managing Ticket Volumes And Response Times, Striving For Timely And Accurate Resolutions.
5. Foster A Positive Customer Experience By Achieving First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases, Thereby Enhancing Overall Customer Satisfaction (Csat).
Skill Requirements
1. Solid Understanding Of Identity Management Principles And Cyberark Pam Technologies, Including Vault, Pvwa, Cpm & Psm.
2. Proficiency In Root Cause Analysis And Incident Resolution Within A Support Environment.
3. Strong Problem-Solving Skills With A Focus On Delivering High-Quality Customer Service.
4. Experience In Knowledge Management And Training Facilitation.
2. Proficiency In Root Cause Analysis And Incident Resolution Within A Support Environment.
3. Strong Problem-Solving Skills With A Focus On Delivering High-Quality Customer Service.
4. Experience In Knowledge Management And Training Facilitation.
Other Requirements
1. Itil Foundation Certification (Optional But Valuable).
2. Cyberark Certified Trustee Or Cyberark Certified Sentry (Optional But Valuable)
2. Cyberark Certified Trustee Or Cyberark Certified Sentry (Optional But Valuable)
Frequently Asked Questions
Is the salary disclosed for the Administrator - Identity Management position at HCLTech?
The salary for this Administrator - Identity Management role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Identity Management position at HCLTech located?
This Administrator - Identity Management role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Identity Management position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Identity Management job at HCLTech posted?
This Administrator - Identity Management position at HCLTech was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - Identity Management
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.