Administrator - IAM Operations
About this role
Job Summary
The IAM Operations Administrator plays a critical role in ensuring the seamless operation of identity and access management systems. This position focuses on independently resolving technical support tickets, providing on-call support, and conducting root cause analyses to enhance customer satisfaction. The administrator will contribute to knowledge management and training initiatives, ensuring adherence to quality standards and regulatory requirements.
Key Responsibilities
1. Independently Resolve Support Tickets Related To Cyberark Pam (Vault, Pvwa, Cpm & Psm) And Identity Management, Ensuring Timely Closure Within Agreed Slas.
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis To Identify And Mitigate Recurring Problems In Iam Operations.
3. Update And Manage The Knowledge Base By Documenting Solutions And Best Practices, Facilitating Improved Support Processes.
4. Conduct Training Sessions For New Analysts And Provide Coaching, Enhancing Team Capabilities And Service Delivery.
5. Ensure A Positive Customer Experience By Achieving High First Call Resolution Rates And Minimizing Case Reopenings, Contributing To Overall Customer Satisfaction Metrics.
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis To Identify And Mitigate Recurring Problems In Iam Operations.
3. Update And Manage The Knowledge Base By Documenting Solutions And Best Practices, Facilitating Improved Support Processes.
4. Conduct Training Sessions For New Analysts And Provide Coaching, Enhancing Team Capabilities And Service Delivery.
5. Ensure A Positive Customer Experience By Achieving High First Call Resolution Rates And Minimizing Case Reopenings, Contributing To Overall Customer Satisfaction Metrics.
Skill Requirements
1. Proficient In Identity Access Management, Specifically With Cyberark Pam (Vault, Pvwa, Cpm & Psm).
2. Solid Understanding Of Iam Operations And Support Processes.
3. Familiarity With Regulatory Requirements And Quality Standards In It Operations.
4. Strong Analytical And Problem-Solving Skills For Root Cause Analysis.
5. Effective Communication Skills For Training And Customer Interaction.
2. Solid Understanding Of Iam Operations And Support Processes.
3. Familiarity With Regulatory Requirements And Quality Standards In It Operations.
4. Strong Analytical And Problem-Solving Skills For Root Cause Analysis.
5. Effective Communication Skills For Training And Customer Interaction.
Other Requirements
1. Optional Certifications: Cyberark Certified Delivery Engineer (Ccde), Certified Information Systems Security Professional (Cissp)
Frequently Asked Questions
Is the salary disclosed for the Administrator - IAM Operations position at HCLTech?
The salary for this Administrator - IAM Operations role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - IAM Operations position at HCLTech located?
This Administrator - IAM Operations role at HCLTech is based in Madurai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - IAM Operations position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - IAM Operations job at HCLTech posted?
This Administrator - IAM Operations position at HCLTech was posted on Aug 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - IAM Operations
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.