Administrator - Google Cloud Platform (GCP)
About this role
Job Summary
The GCP Support Administrator plays a crucial role in ensuring seamless operations within the Support & Operations team. This position is responsible for independently resolving technical issues, providing on-call support, and conducting root cause analyses to enhance customer satisfaction and operational efficiency.
Key Responsibilities
1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Best Practices In Gcp Support Operations.
2. Provide On-Call Support For Escalated Issues By Diagnosing Problems And Performing Root Cause Analysis Using Gcp Tools To Ensure Swift Resolution.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Facilitating Training Sessions For New Hires, And Coaching Analysts On Gcp Best Practices.
4. Independently Resolve Support Tickets Within Agreed Slas By Utilizing Gcp Services To Troubleshoot And Implement Effective Solutions.
5. Enhance Customer Experience And Satisfaction By Ensuring First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases Through Meticulous Follow-Up And Communication.
2. Provide On-Call Support For Escalated Issues By Diagnosing Problems And Performing Root Cause Analysis Using Gcp Tools To Ensure Swift Resolution.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Facilitating Training Sessions For New Hires, And Coaching Analysts On Gcp Best Practices.
4. Independently Resolve Support Tickets Within Agreed Slas By Utilizing Gcp Services To Troubleshoot And Implement Effective Solutions.
5. Enhance Customer Experience And Satisfaction By Ensuring First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases Through Meticulous Follow-Up And Communication.
Skill Requirements
1. Proficient In Google Cloud Platform (Gcp) Services And Tools.
2. Strong Analytical And Problem-Solving Skills With The Ability To Conduct Root Cause Analysis.
3. Excellent Communication Skills For Effective Customer Interaction And Training Delivery.
4. Familiarity With Ticketing Systems And Service Level Agreements (Slas).
2. Strong Analytical And Problem-Solving Skills With The Ability To Conduct Root Cause Analysis.
3. Excellent Communication Skills For Effective Customer Interaction And Training Delivery.
4. Familiarity With Ticketing Systems And Service Level Agreements (Slas).
Other Requirements
1. Optional But Valuable: Google Cloud Certified Associate Cloud Engineer Or Any Relevant Gcp Certification
Frequently Asked Questions
Is the salary disclosed for the Administrator - Google Cloud Platform (GCP) position at HCLTech?
The salary for this Administrator - Google Cloud Platform (GCP) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Google Cloud Platform (GCP) position at HCLTech located?
This Administrator - Google Cloud Platform (GCP) role at HCLTech is based in Madurai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Google Cloud Platform (GCP) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Google Cloud Platform (GCP) job at HCLTech posted?
This Administrator - Google Cloud Platform (GCP) position at HCLTech was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - Google Cloud Platform (GCP)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.