Administrator - English, Latin, Windows
About this role
Job Summary
This role is responsible for delivering technical support and issue resolution in both English and Latin American Spanish within Windows environments. The position ensures timely ticket handling, root cause analysis, and contributes to continuous service improvement, directly impacting customer satisfaction and operational excellence.
Key Responsibilities
1. Resolve technical support tickets using Windows OS troubleshooting skills and bilingual communication (English and Latin American Spanish), ensuring adherence to defined SLAs and quality standards.
2. Provide on-call support for escalated Windows system issues, performing in-depth root cause analysis to identify and address recurring problems.
3. Update and manage knowledge base documentation in both English and Latin American Spanish, ensuring accuracy and accessibility for team members.
4. Coach and train new analysts and team members on Windows support processes and bilingual communication best practices, supporting team capability development.
5. Ensure positive customer experience by delivering first call resolution, minimizing rejected solutions and reopened cases through effective use of Windows support tools and bilingual service delivery.
2. Provide on-call support for escalated Windows system issues, performing in-depth root cause analysis to identify and address recurring problems.
3. Update and manage knowledge base documentation in both English and Latin American Spanish, ensuring accuracy and accessibility for team members.
4. Coach and train new analysts and team members on Windows support processes and bilingual communication best practices, supporting team capability development.
5. Ensure positive customer experience by delivering first call resolution, minimizing rejected solutions and reopened cases through effective use of Windows support tools and bilingual service delivery.
Skill Requirements
1. Solid Command Of Both English And Latin American Spanish For Technical Communication
2. Solid Understanding Of Ticketing Systems And Incident Management Processes
3. Solid Skills In Documenting Technical Solutions And Updating Knowledge Bases
4. Solid Ability To Conduct Root Cause Analysis For Recurring Technical Issues
5. Solid Capability To Coach And Guide Team Members In Technical Support Processes
2. Solid Understanding Of Ticketing Systems And Incident Management Processes
3. Solid Skills In Documenting Technical Solutions And Updating Knowledge Bases
4. Solid Ability To Conduct Root Cause Analysis For Recurring Technical Issues
5. Solid Capability To Coach And Guide Team Members In Technical Support Processes
Other Requirements
1. Optional: Microsoft Certified: Windows Client or equivalent certification
2. Optional: DELE (Diploma de Espa�ol como Lengua Extranjera) or equivalent Spanish language certificatio
2. Optional: DELE (Diploma de Espa�ol como Lengua Extranjera) or equivalent Spanish language certificatio
Frequently Asked Questions
Is the salary disclosed for the Administrator - English, Latin, Windows position at HCLTech?
The salary for this Administrator - English, Latin, Windows role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - English, Latin, Windows position at HCLTech located?
This Administrator - English, Latin, Windows role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - English, Latin, Windows position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - English, Latin, Windows job at HCLTech posted?
This Administrator - English, Latin, Windows position at HCLTech was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - English, Latin, Windows
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.