Administrator - English, German, Microsoft Windows
About this role
Job Summary
This role is responsible for delivering technical support in both German and English for Windows-based environments, ensuring timely and effective resolution of incidents and service requests. The individual will independently address user issues, perform root cause analysis, and contribute to knowledge management, directly impacting customer satisfaction and service quality.
Key Responsibilities
1. Provide technical support for Windows-based systems by independently diagnosing and resolving incidents and service requests using ticketing tools, ensuring adherence to SLAs.
2. Communicate with end-users in both German and English to gather information, clarify issues, and deliver solutions, ensuring clear and effective support interactions.
3. Perform root cause analysis on recurring Windows issues utilizing diagnostic tools and system logs, and document findings in the knowledge base.
4. Update and maintain technical documentation and knowledge base articles related to Windows troubleshooting processes, contributing to continuous improvement.
5. Coach and train new analysts on Windows support protocols and effective communication in German and English, fostering team capability.
6. Ensure customer satisfaction by achieving First Call Resolution targets and minimizing ticket rejections and reopen cases through accurate problem resolution.
2. Communicate with end-users in both German and English to gather information, clarify issues, and deliver solutions, ensuring clear and effective support interactions.
3. Perform root cause analysis on recurring Windows issues utilizing diagnostic tools and system logs, and document findings in the knowledge base.
4. Update and maintain technical documentation and knowledge base articles related to Windows troubleshooting processes, contributing to continuous improvement.
5. Coach and train new analysts on Windows support protocols and effective communication in German and English, fostering team capability.
6. Ensure customer satisfaction by achieving First Call Resolution targets and minimizing ticket rejections and reopen cases through accurate problem resolution.
Skill Requirements
1. InDepth Knowledge Of Ticketing Platforms And Remote Support Tools
2. Strong Command Of Both German And English For Technical Communication
3. Solid Understanding Of Root Cause Analysis Methodologies For It Incidents
4. Good Documentation And Knowledge Management Skills
5. Ability To Coach And Share Technical Knowledge Within The Team
2. Strong Command Of Both German And English For Technical Communication
3. Solid Understanding Of Root Cause Analysis Methodologies For It Incidents
4. Good Documentation And Knowledge Management Skills
5. Ability To Coach And Share Technical Knowledge Within The Team
Other Requirements
1. Optional but valuable: Microsoft Certified: Windows Client or similar certification
2. Optional but valuable: Zertifikat Deutsch (B2 or higher
2. Optional but valuable: Zertifikat Deutsch (B2 or higher
Frequently Asked Questions
Is the salary disclosed for the Administrator - English, German, Microsoft Windows position at HCLTech?
The salary for this Administrator - English, German, Microsoft Windows role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - English, German, Microsoft Windows position at HCLTech located?
This Administrator - English, German, Microsoft Windows role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - English, German, Microsoft Windows position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - English, German, Microsoft Windows job at HCLTech posted?
This Administrator - English, German, Microsoft Windows position at HCLTech was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - English, German, Microsoft Windows
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.