Administrator - Desk Side Services, AMT Asset Management Software

HCLTech
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📍 Others, Canada

About this role

Job Summary

A Field Support Engineer provides on-site and remote technical assistance, troubleshooting, and hardware/software maintenance for client systems and networks.
Job Role Overview
A Field Support Engineer acts as the primary on-site technical expert for customers. They install, configure, and repair equipment or networks to ensure maximum uptime and minimal business disruption.

Key Responsibilities

• Installation & Setup: Install, configure, and test hardware, software, and network components at client sites.
• Troubleshooting & Repair: Diagnose complex technical issues, perform hardware break/fixes, and resolve software or connectivity errors.
• Maintenance: Execute routine preventative maintenance and system upgrades.
• Client Communication: Train users on equipment operation, explain technical solutions clearly, and maintain professional client relationships.
• Documentation: Log all service activities, support tickets, asset records, and incident reports accurately in company databases.

Skill Requirements

• Education: Bachelor’s degree in Information Technology, Computer Science, Electronics, or a related engineering field.
• Experience: 1 to 3+ years of hands-on experience in technical support, deployment, or field engineering.
• Technical Skills: Strong knowledge of operating systems (Windows/Linux), networking fundamentals (TCP/IP, DNS, DHCP, VPN), and diagnostic tools.
• Certifications: Preferred credentials include Cisco CCNA/CCNP, CompTIA Network+, or ITIL Foundation.
• Soft Skills: Excellent problem-solving abilities, strong verbal communication, and adaptability to flexible work hours or travel.

Other Requirements

• Education: Bachelor’s degree in Information Technology, Computer Science, Electronics, or a related engineering field.
• Experience: 1 to 3+ years of hands-on experience in technical support, deployment, or field engineering.
• Technical Skills: Strong knowledge of operating systems (Windows/Linux), networking fundamentals (TCP/IP, DNS, DHCP, VPN), and diagnostic tools.
• Certifications: Preferred credentials include Cisco CCNA/CCNP, CompTIA Network+, or ITIL Foundation.
• Soft Skills: Excellent problem-solving abilities, strong verbal communication, and adaptability to flexible work hours or travel.

Frequently Asked Questions

Is the salary disclosed for the Administrator - Desk Side Services, AMT Asset Management Software position at HCLTech?
The salary for this Administrator - Desk Side Services, AMT Asset Management Software role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Desk Side Services, AMT Asset Management Software position at HCLTech located?
This Administrator - Desk Side Services, AMT Asset Management Software role at HCLTech is based in Others, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Desk Side Services, AMT Asset Management Software position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Desk Side Services, AMT Asset Management Software job at HCLTech posted?
This Administrator - Desk Side Services, AMT Asset Management Software position at HCLTech was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - Desk Side Services, AMT Asset Management Software
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.