Administrator - Desk Side Services, AMT Asset Management Software
About this role
Job Summary
This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc.
Key Responsibilities
- Desk side engineer for technical support for customers and their networked computers and peripherals.
- Interface with Senior Management, Company Board, Executives & VIP Users. Duties include (but not limited to):
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices.
- Break-fix, troubleshoot and resolve software issues.
- Reimaging computers/hard drives.
- IMACD function including installation and decommission.
- Backing up and restoring user data, settings and associated systems administration activities.
- Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts.
- Assist on Incident and Problem management activities. Taking ownership of issues through to resolution on all appropriate requests.
- Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and Information.
- Move equipment associated with escalated Incidents and service requests.
- Performing asset inventory activities as needed.
Skill Requirements
- Recommends and/or performs upgrades on systems to ensure longevity.
- Works with procurement staff to purchase hardware and software.
- Maintain spare parts/inventory list on a monthly basis and coordinate for any disposal requests.
- Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site.
- Be available for Oncall support during afterhours as and when necessary for Priority 1 & 2 Incidents.
- Adhere to ticket response and resolution SLA's as agreed upon with the customer.
- Good understanding of DHCP, DNS, IP addressing and subnetting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues.
- Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings.
- Desired experience on supporting Cisco, Avaya, Logitech or MS Teams Room.
- Smart hands support for Rack & Stack of Server, Storage, Network & Firewall components.
- Provide basic to intermediate support for IDF & MDF closets including but not limited to providing console access, checking & reporting UPS & Cooling alerts, PDU's, patch panel & structured cabling.
- If necessary & required liaise with Third Party Vendors & support for resolving complex or OEM related issues.
Other Requirements
- Desired Experience: At least 7-10 years of experience in the field or in a related area required.
- Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc).
- Strong Microsoft Operating System Installation and troubleshooting skills.
- Experience on Mac OS is an added advantage.
- Knowledge of Mobile OS like IOS, IPadOS & Android.
- Strong Break/Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds.
- Broad experience of IT with good understanding of Networks, Servers and Telecoms.
- Strong Customer service skills.
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels.
- Strong written and verbal communication skills.
- Must be detail oriented and self-motivated.
- Background security check required.
- High School Diploma or higher degree is preferred but not a showstopper for ideal candidate.
- CompTIA A+ or Apple Mac Certified Technician or Microsoft Certified Desktop Support Technician is desired.
- Knowledge & usage of at least one or more ITSM tools like Service Now, Fresh Service etc. will be preferred.
- Ready to travel & support sites in the US.
Frequently Asked Questions
Is the salary disclosed for the Administrator - Desk Side Services, AMT Asset Management Software position at HCLTech?
The salary for this Administrator - Desk Side Services, AMT Asset Management Software role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Desk Side Services, AMT Asset Management Software position at HCLTech located?
This Administrator - Desk Side Services, AMT Asset Management Software role at HCLTech is based in Others, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Desk Side Services, AMT Asset Management Software position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Desk Side Services, AMT Asset Management Software job at HCLTech posted?
This Administrator - Desk Side Services, AMT Asset Management Software position at HCLTech was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - Desk Side Services, AMT Asset Management Software
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.