Administrator - Desk Side Services, AMT Asset Management Software

HCLTech
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📍 Hyderabad, India

About this role

Job Summary

DSS technician

Key Responsibilities

Provide on-site and remote technical support to users, addressing IT issues related to hardware, software, and network connectivity.

• Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.

• Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.

• Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.

• Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.

• Support live events by operating AV systems and addressing any technical issues that arise.

• Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.

• Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.

• Maintain accurate records of support requests, resolutions, and equipment maintenance. 

Skill Requirements

Bachelor’s degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology is a plus.

• Familiarity with ServiceNow ticketing system

• Proven experience in providing IT support in an office environment.

• Strong problem-solving skills and attention to detail.

• Basic understanding of audio and video equipment and their functions.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Willingness to travel to various client locations as needed.

• Ability to lift and carry equipment up to 50 lbs.

• Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role. 

Other Requirements

Familiarity with video conferencing platforms and common office tools and operating systems.

• Basic knowledge of networking and cabling.

• Experience with asset management software and IT service management tools.

• Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards 

Frequently Asked Questions

Is the salary disclosed for the Administrator - Desk Side Services, AMT Asset Management Software position at HCLTech?
The salary for this Administrator - Desk Side Services, AMT Asset Management Software role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Desk Side Services, AMT Asset Management Software position at HCLTech located?
This Administrator - Desk Side Services, AMT Asset Management Software role at HCLTech is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Desk Side Services, AMT Asset Management Software position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Desk Side Services, AMT Asset Management Software job at HCLTech posted?
This Administrator - Desk Side Services, AMT Asset Management Software position at HCLTech was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - Desk Side Services, AMT Asset Management Software
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.