Administrator - Configuration Management
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing Itil Best Practices In Configuration Management And Ensuring Compliance With Company Policies.
2. Provide On-Call Support For Escalated Issues By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Incidents Promptly.
3. Contribute To Value-Adding Activities, Such As Updating And Managing The Knowledge Base, Training New Staff, And Coaching Analysts To Enhance Team Performance.
4. Independently Resolve Tickets Within Agreed Service Level Agreements (Sla) By Leveraging Expertise In Configuration Management And Itil Frameworks To Ensure Timely And Efficient Service Delivery.
5. Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) Through First Call Resolution Initiatives And Minimizing Rejected Resolutions And Reopened Cases.
2. Provide On-Call Support For Escalated Issues By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Incidents Promptly.
3. Contribute To Value-Adding Activities, Such As Updating And Managing The Knowledge Base, Training New Staff, And Coaching Analysts To Enhance Team Performance.
4. Independently Resolve Tickets Within Agreed Service Level Agreements (Sla) By Leveraging Expertise In Configuration Management And Itil Frameworks To Ensure Timely And Efficient Service Delivery.
5. Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) Through First Call Resolution Initiatives And Minimizing Rejected Resolutions And Reopened Cases.
Skill Requirements
1. Strong Understanding Of Configuration Management And Itil Principles.
2. Proficiency In Servicenow (Snow) Administration And Support.
3. Familiarity With Bmc Remedy, Ca Service Desk, And Avanti Tools.
4. Excellent Analytical And Problem-Solving Skills For Root Cause Analysis.
5. Ability To Train And Mentor Team Members Effectively.
2. Proficiency In Servicenow (Snow) Administration And Support.
3. Familiarity With Bmc Remedy, Ca Service Desk, And Avanti Tools.
4. Excellent Analytical And Problem-Solving Skills For Root Cause Analysis.
5. Ability To Train And Mentor Team Members Effectively.
Other Requirements
1. Itil Foundation Certification Is Recommended.
2. Servicenow Certified System Administrator Is Optional But Valuable
2. Servicenow Certified System Administrator Is Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the Administrator - Configuration Management position at HCLTech?
The salary for this Administrator - Configuration Management role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Configuration Management position at HCLTech located?
This Administrator - Configuration Management role at HCLTech is based in Others, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Configuration Management position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Configuration Management job at HCLTech posted?
This Administrator - Configuration Management position at HCLTech was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - Configuration Management
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.