Administrator - BMC Control M, Python
About this role
Job Summary
As a Support Operations Administrator, you will play a pivotal role in ensuring seamless operations and exceptional customer service. Your primary responsibility will be to independently manage ticket resolution, provide on-call support, and conduct root cause analyses. Your efforts will directly contribute to enhancing customer satisfaction and maintaining high-quality standards within the organization.
Key Responsibilities
1. Resolve Support Tickets Independently By Utilizing Bmc Control M And Powershell, Ensuring Adherence To Quality Standards And Compliance With Company Policies.
2. Provide On-Call Escalation Support By Performing Thorough Root Cause Analysis Of Issues To Implement Effective Solutions And Prevent Future Occurrences.
3. Enhance Operational Efficiency By Actively Participating In Knowledge Base Updates And Management, Ensuring Documentation Is Current And Accurate.
4. Conduct Training Sessions For New Hires And Coach Analysts To Foster A Knowledgeable And Skilled Support Team.
5. Achieve Positive Customer Experiences And High Csat Scores Through First Call Resolution Initiatives, Minimizing Rejected Resolutions And Re-Open Cases.
2. Provide On-Call Escalation Support By Performing Thorough Root Cause Analysis Of Issues To Implement Effective Solutions And Prevent Future Occurrences.
3. Enhance Operational Efficiency By Actively Participating In Knowledge Base Updates And Management, Ensuring Documentation Is Current And Accurate.
4. Conduct Training Sessions For New Hires And Coach Analysts To Foster A Knowledgeable And Skilled Support Team.
5. Achieve Positive Customer Experiences And High Csat Scores Through First Call Resolution Initiatives, Minimizing Rejected Resolutions And Re-Open Cases.
Skill Requirements
1. Proficient In Bmc Control M And Powershell With Solid Experience In Support Operations.
2. Strong Analytical And Problem-Solving Skills With The Ability To Conduct Root Cause Analysis.
3. Familiarity With Knowledge Management Processes And Training Methodologies.
4. Excellent Communication Skills For Effective Interaction With Customers And Team Members.
2. Strong Analytical And Problem-Solving Skills With The Ability To Conduct Root Cause Analysis.
3. Familiarity With Knowledge Management Processes And Training Methodologies.
4. Excellent Communication Skills For Effective Interaction With Customers And Team Members.
Other Requirements
1. Itil Foundation Certification Is Optional But Valuable For Understanding Service Management Principles
Frequently Asked Questions
Is the salary disclosed for the Administrator - BMC Control M, Python position at HCLTech?
The salary for this Administrator - BMC Control M, Python role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - BMC Control M, Python position at HCLTech located?
This Administrator - BMC Control M, Python role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - BMC Control M, Python position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - BMC Control M, Python job at HCLTech posted?
This Administrator - BMC Control M, Python position at HCLTech was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - BMC Control M, Python
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.