Administrator - Azure & Cloud Security, Palo Alto Firewall
About this role
Job Summary
The Support Operations Administrator plays a critical role in ensuring the stability and security of cloud environments by independently resolving technical issues, providing on-call support, and conducting root cause analyses. This position is vital for maintaining high customer satisfaction through effective problem resolution and proactive support measures.
Key Responsibilities
1. Provide Technical Support For Azure Security And Palo Alto Solutions By Diagnosing Issues, Implementing Fixes, And Ensuring Compliance With Quality Standards And Regulatory Requirements.
2. Conduct Root Cause Analysis For Escalated Support Tickets, Utilizing Azure Active Directory And Cloud Security Tools To Identify Underlying Problems And Develop Effective Solutions.
3. Facilitate Knowledge Management Activities By Updating And Maintaining The Knowledge Base, Ensuring That Documentation Reflects Current Best Practices And Solutions.
4. Coach And Train New Analysts On Operational Procedures And Security Practices Related To Azure And Palo Alto, Enhancing Team Capabilities And Performance.
5. Resolve Support Tickets Within The Agreed Service Level Agreements (Slas), Ensuring Timely Responses And Effective Resolution To Enhance Customer Satisfaction And Minimize Ticket Reopens.
2. Conduct Root Cause Analysis For Escalated Support Tickets, Utilizing Azure Active Directory And Cloud Security Tools To Identify Underlying Problems And Develop Effective Solutions.
3. Facilitate Knowledge Management Activities By Updating And Maintaining The Knowledge Base, Ensuring That Documentation Reflects Current Best Practices And Solutions.
4. Coach And Train New Analysts On Operational Procedures And Security Practices Related To Azure And Palo Alto, Enhancing Team Capabilities And Performance.
5. Resolve Support Tickets Within The Agreed Service Level Agreements (Slas), Ensuring Timely Responses And Effective Resolution To Enhance Customer Satisfaction And Minimize Ticket Reopens.
Skill Requirements
1. Proficient In Azure Security And Palo Alto Technologies.
2. Solid Understanding Of Cloud Security Principles And Azure Active Directory Management.
3. Familiarity With Ticketing Systems And Incident Management Processes.
4. Strong Analytical And Problem-Solving Skills, With A Focus On Root Cause Analysis.
2. Solid Understanding Of Cloud Security Principles And Azure Active Directory Management.
3. Familiarity With Ticketing Systems And Incident Management Processes.
4. Strong Analytical And Problem-Solving Skills, With A Focus On Root Cause Analysis.
Other Requirements
1. Optional But Valuable Certifications: Microsoft Certified: Azure Security Engineer Associate, Palo Alto Networks Certified Network Security Engineer (Pcnse)
Frequently Asked Questions
Is the salary disclosed for the Administrator - Azure & Cloud Security, Palo Alto Firewall position at HCLTech?
The salary for this Administrator - Azure & Cloud Security, Palo Alto Firewall role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Azure & Cloud Security, Palo Alto Firewall position at HCLTech located?
This Administrator - Azure & Cloud Security, Palo Alto Firewall role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Azure & Cloud Security, Palo Alto Firewall position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Azure & Cloud Security, Palo Alto Firewall job at HCLTech posted?
This Administrator - Azure & Cloud Security, Palo Alto Firewall position at HCLTech was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - Azure & Cloud Security, Palo Alto Firewall
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.